FAQ

About Chong Hing Bank Corporate Internet Banking Services

1. What is this service about?
2. What are the services available?
3. Who can apply this service?
4. Can I access this service overseas?
5. Is there any service fee?
6. What is the difference between "Single Authority" and "Joint Authorities"?
7. Can I also subscribe to "Joint Authorities" if I am an existing "Single Authority" user?

Activation of Corporate Internet Banking Services

1. How to activate Chong Hing Corporate Internet Banking Services?
2. What should I do if I forgot the logon password?
3. What should I do if I forgot the Logon ID?
4. Can I update my Logon ID and password?

Getting Start with Chong Hing Bank Internet Banking Services

1. Can I change the Customer Reference Number?
2. Can I change the password?
3. How do I personalise a Logon Name?

Account Management

1. How to add/delete Account on Corporate Internet Banking?
2. If I deleted the display of one of my accounts on Corporate Internet Banking, can that account be added again?
3. Can I add/delete the registered third party account via Internet banking?

Transaction Limit Setting

1. What is "Transaction Limit Setting"?
2. Can I set a higher aggregated daily transfer limit via Internet Banking?

User Management (Applicable to Joint Authority)

1. How to add/amend/delete user's information or authority on Corporate Internet Banking?
2. Can I amend the functions/account authority of user?

Transaction Auhorisation Setting (Applicable to Joint Authority)

1. How to set up transaction approval matrix on Corporate Internet Banking?
2. What is "Sequential Authorisation" / "Non-Sequential Authorisation"?
3. What is Administrator Authorisation Mode?

Using Chong Hing Bank Internet Banking Services

Account Enquiry

1. Can I check the balance and transaction history of all my accounts?
2. How far back can I view the transaction history?
3. Can I enquire my investment account via Corporate Internet Banking?
4. Which type of investment products I can enquire?
5. I have just subscribed an investment product at the branch, will the related record be displayed instantly on Corporate Internet Banking?
6. Will the market price of investment product update instantly?
7. For the investment service, can I perform any operation/transaction for the investment product holdings via the Corporate Internet Banking, for example, subscription/switching/redemption etc.?

Fund Transfer
Transfer within the Bank

1. What types of "Fund Transfer" can I make?
2. Can I cancel the instruction for the fund transfer?
3. Is transferring fund via within the bank service free of charge?
4. Is there any daily transaction limit?

Local Inter-bank

1. What are "CHATS" and "FPS"?
2. Can I cancel the instruction for the local Inter-bank fund transfer?
3. Are there any charge for the "CHATS" and "FPS"?
4. Is there any daily transaction limit?

Telegraphic Transfer

1. What types of "Telegraphic Transfer" can I make?
2. Can I cancel the telegraphic transfer instruction?
3. Is there any charge for the Telegraphic Transfer Service?
4. Is there any cut-off time for the Telegraphic Transfer Service?
5. Is there any daily transaction limit?
6. When will the Mainland beneficiary account receive the remitted RMB funds?

Bulk Transfer / Payroll

1. What are "Bulk Transfer"/ "Payroll"?
2. Can I cancel the "Bulk Transfer"/ "Payroll" instruction?
3. How many beneficiaries I can transfer to for each "Bulk Transfer" / "Payroll" transaction?
4. Is there any daily transaction limit?
5. Is there any cut-off time for the "Bulk Transfer"/ "Payroll"?
6. How to enquire the transaction status of "Bulk Transfer" / "Payroll" transaction?

Foreign Currency Exchange

1. What type of currencies can I buy or sell?
2. Is there any cut-off time or effective time for foreign currency exchange instructions?
3. Are there any daily transaction limits for Currency Exchange?

Bill Payment

1. What types of bills can I pay?
2. Do I need to pre-register bills before making a bill payment instruction?
3. How do I pre-register the bills?
4. Is there any daily transaction limit?
5. Is there any charge for the Bill Payment Service?
6. How to set up a scheduled payment?
7. Can “Scheduled Payment” service setup on Saturday, Sunday or public holidays?
8. Can I cancel the instruction for the payment?

Fixed Deposit

1. What kinds of fixed deposit transaction can I perform?
2. Is there any cut-off time or effective time for fixed deposit placement and change maturity instruction?
3. What is the minimum deposit amount for fixed deposit placement?
4. What are the available options for Change Maturity Instruction?
5. When will the renewed maturity instruction become effective?
6. Can I define specific deposit tenor?
7. What is "booked interest rate"?

Cheque Book Request

1. How do I apply for cheque book?
2. Is application of cheque book free of charge?

Online Transaction Record

1. Does "Online Transaction Record" display all the latest transactions?
2. How do I know whether my instruction has been executed successfully?
3. How far back can I view the Internet Banking Services transaction history?
4. What is "Pending Transaction"?

Two-factor Authentication

General Enquiry

1. What is two-factor authentication?
2. How does the Bank support the use of two-factor authentication?
3. What types of Internet Banking Services require two-factor authentication?
4. Does the Bank charge customers for using two-factor authentication?
5. If any of my two-factor authentication tools is stolen or lost, what should I do?

SMS-based one-time passwords (OTP)

1. What is SMS-based one-time passwords (OTP)?
2. How do I register for SMS OTP service?
3. Is there any service charge to use SMS OTP service?
4. Can I receive SMS OTP overseas?
5. Why do I receive a SMS with strange characters?
6. In case my mobile phone were stolen or lost, what should I do?

Mobile Token

1. What is Mobile Token?

Customer Service and Support

1. Is there a contact telephone number if I have questions about using Internet Banking Services?

Technical Highlights

1. What browser do I need to use Corporate Internet Banking Services?
2. If my Internet connection were cut off during my submission of transaction, how would I know whether the transaction has been processed?
3. What should I do if I do not get a response after clicking a hyperlink, a button or an icon?