FAQ

After completing the application of Corporate Internet Banking service, every user can click the "First-Time Logon" in the Logon page of Corporate Internet Banking, and follow the instruction to complete the first-time logon process.

User ID, Activation Code which issued by the Bank, SMS One-Time Password are required for the activation, security questions and answers have to be set up during the activation process.

If you forgot the logon password and your user role is an Operator, the Administrator could help you to reset the password.

If you forgot the password and your user role is an Administrator/Approver, please visit any branch of the Bank to reset the password.

If you forgot the Logon ID, you can click the “Forgot Logon ID” in the Logon page of Corporate Internet Banking and follow the instructions to complete the verification of identity document, account number, security questions/answers and one-time password. After completing the verification, the Logon ID will be sent to your registered e-mail address.

You can also use the User ID issued by the Bank to log on to Corporate Internet Banking to view the Logon ID.

You can update the Logon ID by choosing "My Logon Name" under "Personal Setting", and click "Update User Name" to reset the user name.

You can update the password by choosing "Change Password” under "Personal Setting", and enter both the current password and new password.

No. Your Customer Reference Number cannot be changed. However, you are allowed to personalise a Logon Name after you logged on to Corporate Internet Banking Services for your future logon.

Yes. You are reminded to change your 6-digit numeric password upon your first logon to the Internet Banking services. The new password must be of 8-12 characters, contains at least 1 uppercase letter (A-Z), 1 lowercase letter (a-z), and at least 1 special character (@ _ ' . - ? ! $ * =) or 1 number (0-9). The new password will be immediately effective upon confirmation.

You can personalise a Logon Name after you logged on to Chong Hing Bank Internet Banking Services. The Logon Name must comprise 8 - 12 alphanumeric characters and include at least 1 alphabet.

Your chosen Logon Name would be rejected if it does not comply with the set-up rules or it has already been registered by others.

Customer can manage the corporate's account(s) under the same signing authority, including HKD or foreign currency savings account, fixed deposit account, multi-currency savings account, current account, investment account and loans account, as shown on Corporate Internet Banking and Corporate Mobile Banking by choosing "Management Centre - Account Management".

Yes, your designated account(s) under the same signing authority can be added back anytime on “Management Centre” of Corporate Internet Banking. These may include HKD or foreign currency savings account, fixed deposit account, multi-currency savings account, current account, investment account and loans account.

User of Single Authority or Administrator of Joint Authorities can view or adjust the transaction limit via "Management Centre - Service Setting - Service Limit Setting" on Corporate Internet Banking.

Yes. User of Single Authority or Administrator of Joint Authorities can uplift the aggregated daily transfer limit within the limit assigned by the Bank via "Management Centre - Service Setting - Service Limit Setting" on Corporate Internet Banking after completing the two-factor authentication. The amendment will be effective only after the approval process is completed by another Administrator if the Administrator Authorisation Mode is set as "Mutual Authorisation".
Please note that customers who apply to disable the "Online Service Limit Increase" function through the "Security Settings" function or by submitting an application form can only lower the aggregated daily transfer limit through the "Service Limit Settings" function after the function is disabled. If customers later need to increase the aggregated daily transfer limit, they must submit the relevant application form to the Bank for processing.

For customers who have not performed high risk fund transfer for 12 consecutive months, the daily limit of fund transfer to non-registered account(s), bill payment to non-registered high risk merchant(s) and bulk payroll via Corporate Internet Banking will be automatically set to HK$0.

Small Value Fund Transfer Limit applies to “FPS” (including QR Code Payment) transaction by a Single Authority customer who makes transfer to non-registered third-party account. Customer could set the Daily Small Value Fund Transfer Limit via “Management Center - Service Settings - Set Small Value Fund Transfer Limit” function, and the maximum daily limit is HKD10,000. The Daily Small Value Fund Transfer Limit will be used if the transaction amount of the related transaction is less than the Daily Small Value Fund Transfer Limit, two-factor authentication may not be required; The Daily Small Value Fund Transfer Limit will not be used if the transaction amount of the related transaction exceeds the Daily Small Value Fund Transfer Limit.

Yes. User of Single Authority can increase the Daily Small Value Fund Transfer Limit within the limit assigned by the Bank (HKD10,000) via “Management Center - Service Settings - Set Small Value Fund Transfer Limit” on Corporate Internet Banking after completing the two-factor authentication.
Please note that customers who apply to disable the "Online Service Limit Increase" function through the "Security Settings" function or by submitting an application form can only lower the Daily Small Value Fund Transfer Limit through the "Set Small Value Fund Transfer Limit" function after the function is disabled. If customers later need to increase the Daily Small Value Fund Transfer Limit, they must submit the relevant application form to the Bank for processing.

Generally, the "Online Service Limit Increase" function will be enabled by default when customers apply for Corporate Internet Banking Services and Corporate Mobile Banking Services. Enabling "Online Service Limit Increase" means that customers can increase/lower their customer service limit through the "Service Limit Settings" function and the small value fund transfer limit through the "Set Small Value Fund Transfer Limit" function by their own.
If needed, customers can apply to disable the "Online Service Limit Increase" function through the "Security Settings" function in the Corporate Internet Banking Services or by submitting an application form. After disabling the "Online Service Limit Increase" function, customers can only lower the customer service limit through the "Service Limit Settings" function and lower the small value fund transfer limit through the "Set Small Value Fund Transfer Limit" function. If customers later need to increase the customer service limit or small value fund transfer limit, they must submit the relevant application form to the Bank for processing.

Generally, the "Online Third-party Account Registration" function will be enabled by default when customers apply for Corporate Internet Banking Services and Corporate Mobile Banking Services. Enabling "Online Third-party Account Registration" means that customers can register/amend/delete the registered third-party account through the "Third-party Account Registration" function by their own.
If needed, customers can apply to disable the "Online Third-party Account Registration" through the "Security Settings" function in the Corporate Internet Banking Services or by submitting an application form. After disabling the "Online Third-party Account Registration" function, customers can only delete the registered third-party account. If customers later need to register/amend registered third-party account, they must submit the relevant application form to the Bank for processing.