Security Tips for ATM Card
About Security Tips for ATM Card
1: How to keep the ATM card and the PIN safe to prevent fraud?
A: Customers should destroy the original printed copy of the PIN after memorising it. Customers should not allow others to use their ATM cards and PIN. Never write down the PIN on the ATM card face or on anything usually kept with or near it. For more security tips, please click here.
2: How to select an ATM PIN?
A: Customers should not use easily accessible personal information such as telephone numbers or date of birth as the ATM PIN. Customers should not use the same PIN for accessing other services (for example, connection to the internet or accessing other websites). For more security tips, please click here.
3: What are the transaction limits for ATM transactions?
A: Please refer to the following latest transaction limits for ATM cards:
For Unionpay Chong Hing Card, please click here.
For Chong Hing Card (Renminbi), please click here.
5: What should I do if my ATM card and/or PIN is lost or stolen or there is any suspected unauthorised use of my ATM card and/or PIN?
A: Customers should inform the Bank immediately by visiting any branch of the Bank or call the Bank's 24 hours hotline (852) 3768 6800 to report the loss, theft or unauthorised use of the ATM card and/or PIN.
6: What should I do if I encounter faults or disputes in using my ATM card (including entries on a monthly statement)?
A: Customers should inform the Bank by visiting any branch of the Bank or calling the Bank's 24 hours hotline (852) 3768 6800.
7: What is the Bank's liability for the amounts wrongly charged to cardholders' account?
8: If the ATM card or PIN is lost or stolen, what is the maximum liability for cardholders?
A: If the ATM card or PIN is lost or stolen, provided that the cardholder has not acted improperly, fraudulently or with gross negligence, the cardholder's maximum liability for such card loss should be confined to a limit specified by the Bank, which should not exceed HK$500. If the cardholder has acted fraudulently, he/she would be liable for all losses.
9: What transactions can be performed via ATM card?
A: Customers can use ATM card to perform cash withdrawal, fund transfer, enquiry of account balance, application for cheque book and bank statement, and bill payment. For details, please click here.
10: What is the ATM transaction limit?
A: As ATM transaction limits vary in different functions, customers are advised to click here for details of ATM transaction limits.
11: How to make a complaint against outlets arising from the use of ATM card?
A: Customers may visit any branch of the Bank or call the Bank's Customer Services Hotline at (852) 3768 6837 to express their opinions. Besides, customers are highly recommended to retain the ATM transaction slip (if any) from the outlet as evidence for investigation when required.
12: What are the exchange rates or levies for transactions in foreign currencies or cross-border transactions?
A: ATM cash withdrawal via "UnionPay" ATM outside Hong Kong will be converted to Hong Kong Dollars and deducted from the registered Chong Hing Bank HKD Savings Account. Handling fee of HK$25 per transaction will be charged for using non-"JETCO" ATM in Hong Kong and "JETCO" and "UnionPay" ATM outside Hong Kong. For details, please click here.
13: Any fees and charges for applying for ATM card? Any other related charges?
A: There are no fees and charges for applying for ATM card. For other fees and charges relating to ATM card, please click here for the latest "Bank Services Charges schedule".