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About Chong Hing Chip Card
About Security Tips for ATM Card
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1. What are the features of the "Chong Hing Chip Card"?
2. Do all the existing Chong Hing magnetic cards have to be replaced by Chip Card?
3. Do I need to use new PIN with the new "Chong Hing Chip Card"?
4. When will I receive the new "Chong Hing Chip Card"?
5. Can I keep using the current magnetic card after activating the new "Chong Hing Chip Card"?
6. Will there be any handling fee for the card replacement with the new "Chong Hing Chip Card"?
7. Will there be any increase on the card annual fee after card replacement?
8. I have already submitted a request to add or remove a secondary account(s) / change the ATM display language at branch. Why can't I see such change(s) on the ATM screen?
9. Can the new "Chong Hing Chip Card" be used at the existing ATMs? Can I make purchases with the new ATM Card at merchant outlets?
10. How do I identify an ATM which has adopted the chip-based ATM technology?
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1. How to keep the ATM card and the PIN safe to prevent fraud?
2. How to select an ATM PIN?
3. What are the transaction limits for ATM transactions?
4. Where can I find the ATM security tips?
5. What should I do if my ATM card and/or PIN is lost or stolen or there is any suspected unauthorised use of my ATM card and/or PIN?
6. What should I do if I encounter faults or disputes in using my ATM card (including entries on a monthly statement)?
7. What is the Bank's liability for the amounts wrongly charged to cardholders' account?
8. If the ATM card or PIN is lost or stolen, what is the maximum liability for cardholders?
9. What transactions can be performed via ATM card?
10. What is the ATM transaction limit?
11. How to make a complaint against outlets arising from the use of ATM card?
12. What are the exchange rates or levies for transactions in foreign currencies or cross-border transactions?
13. Any fees and charges for applying for ATM card? Any other related charges?
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