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Important Notice for Enhancement of e-Statement Service Function for Corporate Internet Banking and Corporate Mobile Banking

 

Thank you for using the Corporate Internet Banking Services and Mobile Banking Services (collectively, the "Corporate Internet Banking Services") of Chong Hing Bank Limited (the "Bank"). Please be informed that the e-Statement and e-Advice functions of the Bank's Corporate Internet Banking Services will be enhanced with effect from 4 December 2026 ("Effective Date") as follows:

1. Provision of e-Statement by Default
With effect from the Effective Date, the Bank will provide the e-Statements by default for designated accounts registered for Corporate Internet Banking Services, allowing customers to view and download them without the need for individual applications. This e-Statement service covers various account and statement types, including Saving Account Monthly Statement, Current Account Monthly Statement, Multi-Currency Saving Account Monthly Statement, Investment Account Monthly Statement, Securities Account Monthly Statement, Paper Gold Account Monthly Statement, and Bills Account Monthly Statement.

2. Enhancement of Existing "Set Up e-Statement" Function to "Paper Statement Setting" Function
With effect from the Effective Date, customers will no longer be required to register for e-Statements. The existing "Set Up e-Statement" function will be enhanced as the "Paper Statement Setting" function. If customers do not wish to receive paper statements and prefer to receive e-Statement only, they may submit the instruction via the "Paper Statement Setting" function. This setting applies to Saving Account Monthly Statement, Current Account Monthly Statement, Multi-Currency Saving Account Monthly Statement, Paper Gold Account Monthly Statement, and Bills Account Monthly Statement. The setting will take effect from the next statement date after successful submission of the instruction.

3. Merger of "Process Fixed Deposit Maturity Confirmation" into e-Advice
Currently, customers can view the "Process Fixed Deposit Maturity Confirmation" through both the e-Statement function (applicable to customers who have registered for e-Statements) and the e-Advice function. With effect from the Effective Date, the "Process Fixed Deposit Maturity Confirmation" will be merged into the e-Advice function only and will no longer be duplicated in e-Statements. The retention period for e-Advices is 12 months from the date of issuance. The Bank recommends that customers download and retain these records regularly for future reference.

 

For any enquiries, please call our enquiry hotline at (852) 3768 6864 or visit any of our branches.

 

Chong Hing Bank Limited
4 November 2026