Contact Us


Service Hotline Tel Fax Service Hour Email
Credit Card (852) 3768 8888 (852) 3768 1818 24 hours customerservice@chbank.com
Report Card Loss (852) 3768 8811
(Credit Card)

(852) 3768 6800
(ATM Card)
  24 hours  
Telephone Banking (852) 3768 6688 (852) 3768 1881 24 hours customerservice@chbank.com
Car Loan (852) 3768 8688 (852) 3768 1363 Mon - Fri :
9:00a.m. - 6:00 p.m.
customerservice@chbank.com
Cross Border (852) 3768 6698

Cross-Border Toll-Free Hotline# : 4008415036
(852) 3768 1881 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat :
9:00a.m. - 1:00p.m.
customerservice@chbank.com
Customer Opinion
Customer Opinion Form
Customer Opinion Form (Download Version)
(852) 3768 6837 (852) 3768 1881 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat :
9:00a.m. - 1:00p.m.
customerservice@chbank.com
Customer Services (852) 3768 6888 (852) 3768 1881 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat :
9:00a.m. - 1:00p.m.
customerservice@chbank.com
Insurance (852) 3768 9288 (852) 3768 9292 Mon - Fri :
9:00a.m. - 6:00 p.m.
hq@chins.com.hk
Mortgage (852) 3768 6888 (852) 3768 1881 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat :
9:00a.m. - 1:00p.m.
customerservice@chbank.com
MPF (852) 3768 8228   Mon - Fri :
9:00a.m. - 6:00 p.m.
 
Personal Loan (852) 3768 6899 (852) 3768 1881 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat :
9:00a.m. - 1:00p.m.
customerservice@chbank.com
Securities (852) 3768 9888 (852) 3768 1933 Mon - Fri :
9:00a.m. - 5:30 p.m.

Sat :
9:00a.m. - 1:00p.m.
info@chsec.com.hk
Trade Finance (852) 3768 1188 (852) 3768 1313 Mon - Fri :
9:00a.m. - 6:00 p.m.

Sat & Public Holiday :
Closed
#When you are in the Mainland, the toll-free hotline allows you to contact our customer service free of IDD charges. Customers have to agree to be bound by the service providers' terms and conditions.