To reduce paper consumption and protect the environment, Chong Hing Bank (the “Bank”) is bringing you the convenience of paperless account statements. If you are our Internet Banking or Mobile Banking personal customers1 and have registered a valid mobile phone number or email address with the Bank, you can view your e-Statements2 via Internet Banking or Mobile Banking.

Features of Personal e-Statement Service

Convenient and Free of Charge

  • You can retrieve and download your e-Statements2 (the content of which is the same as the paper statements) up to 7 years3 via Internet Banking or Mobile Banking, anytime and anywhere.
  • All Internet Banking or Mobile Banking personal customers with valid email address or mobile phone number registered with the Bank are automatically subscribed for Personal e-Statement Service free of charge without the need of registration.
  • The Bank will provide both e-Statements and paper statements until December 2022, and no paper statements will be mailed to personal e-Statement customers starting from January 2023. If personal e-Statement customers need paper statements, they can apply for it via Internet Banking.


Automatic Alert

  • Starting from January 2023, an email or SMS notification will be sent to the registered email address or mobile phone number of personal e-Statement customers when the latest e-Statement is available.


1Include personal account and joint account which any one authorised signatory may sign singly.
2Personal e-Statement Service is applicable to Consolidated Statements, Current Account Statements and Statement Savings Account Statements.
3e-Statements will be available and stored from the effective month of your Personal e-Statement Service.


How to view or download your Personal e-Statements?

A. Internet Banking

B. Mobile Banking