About Chong Hing Bank Internet Banking Services

1. What is it?
2. What are the services available?
3. Who can apply?
4. Can I access it overseas?
5. Is there any service fee?
6. "Report ATM Card Loss" or "Report Credit Card Loss"

Applying for Chong Hing Bank Internet Banking Services

1. How do I apply?
2. What is the difference between "Single Authority" and "Joint Authorities"?
3. Can I subscribe to "Joint Authorities" if I am an existing "Single Authority" user?
4. Why do I need to register my bank accounts to it?

Chong Hing Internet Banking Services Online Activation

1. How to use "Chong Hing Internet Banking Services Online Activation"?
2. How long does it take to go through the activation process?
3. What can I do if I forget / lose my ATM PIN?
4. Can I change my Logon Name and password?

Add / Delete Account

1. How to use "Add / Delete Account" on Internet Banking?
2. If I delete the display of one of my accounts on Internet Banking, can that account be added again"?
3. Can I delete the display of registered third party account via Internet banking?
4. Are there any maximum limit for number of accounts to be displayed on Internet Banking Account Overview?

Transaction Limit Setting

1. What is "Transaction Limit Setting" ?
2. Can I set a higher daily cumulative transaction limit via Internet banking?

Getting Start with Chong Hing Bank Internet Banking Services

1. How do I access it?
2. Can I change the "Customer Reference Number"?
3. Can I change the password?
4. How do I personalize a Logon Name?

Using Chong Hing Bank Internet Banking Services

Account Enquiry

1. Can I check the balance and transaction history of all my accounts?
2. How far back can I view the transaction history?

Fund Transfer
Fund Transfer within Chong Hing Bank

1. What types of "Fund Transfer" can I make?
2. Can I cancel the instruction for the fund transfer?
3. Is fund transfer service free of charge?
4. Is there any daily transaction limit?

Transfer to Other Bank's Account

1. What are CHATS and Electronic Clearing Service?
2. Can I cancel the instruction for the fund transfer?
3. Are there any charge for the CHATS and Electronic Clearing Service?
4. Is there any daily transaction limit?
5. Can I transfer fund to unregistered other bank's accounts?
6. How do I register a third party account in Internet Banking?

Online Telegraphic Transfer

1. Can I transfer fund to other non-registered overseas bank's account?
2. How do I register for using telegraphic transfer service?
3. Can I cancel the instruction for the fund transfer?
4. Is there any charge for the Telegraphic Transfer Service?
5. Is there any cut-off time for the Telegraphic Transfer Service?
6. Is there any daily transaction limit?
7. Are there any restrictions on individual accounts holders’remittance of RMB to their Mainland accounts?
8. When will the Mainland beneficiary account receive the remitted RMB funds?

Foreign Currency Exchange

1. What type of foreign currencies can I buy or sell?
2. Is there any cut-off time or effective time for Foreign Currency Exchange instructions?
3. Is there any daily transaction limit?

Bill Payment

1. What types of bill can I pay?
2. Do I need to pre-register any bills?
3. How do I register for using two-factor authentication?
4. How do I pre-register bills?
5. Is there any daily transaction limit?
6. Is there any charge for the Bill Payment Service?
7. How to set up "Forward-dated Payment" service?
8. How long can be pre-set for the forward-dated bill payment instruction?
9. How to know the forward-dated bill payment instruction is successful processed?
10. Can “Forward-dated Payment” service setup on Saturday, Sunday or public holiday?
11. Can I cancel the instruction for the payment?

e-Bill

1. What is the difference between e-Bill Service and Bill Payment Service in Internet Banking Services?
2. What types of e-Bill can I pay?
3. Do I need to pre-register any e-Bill?
4. How do I pre-register e-Bill?
5. Can I cancel the instruction of e-Bill’s payment instruction?
6. Is there any charge for the e-Bill Service?
7. Can I pre-register e-Bill for third party bill owner?
8. Is there any daily transaction limit?
9. How long can I view the e-Bill history?
10. How can I de-register e-Bill?
11. How can I receive e-Donation receipt?
12. Can I continue to receive paper bills after registering the e-Bill service for Water Bill and Demand for Rates and/or Government Rent?
13. Can I register the e-Bill service if I have already subscribed for the e-Bills from WSD or RVD?
14. When should I register for e-Bill service if I would like to receive e-Bill summaries for my next Water Bill or Demand for Rates and/or Government Rent through e-Bill service?

Fixed Deposit

1. What kinds of Fixed Deposit transaction can I perform?
2. Is there any cut-off time or effective time for Fixed Deposit placement and change maturity instruction?
3. What is the minimum deposit amount for Fixed Deposit Placement?
4. What do I select from Change Maturity Instruction?
5. When will the renewed maturity instruction become effective?

Credit Card Services (For Personal Customers only)

1. Can I check my Credit Card transaction history?
2. How do I settle my outstanding balance?
3. Can I transfer money from my Credit Card to other designated account?
4. How do I perform Credit Card Cash Advance transaction?

Investment Profile Questionnaire

1. Who can use the Investment Profile Questionnaire?
2. If I am not a Chong Hing Bank customer, can I complete the investment profile questionnaire via Chong Hing Bank Website without applying Internet Banking Services?
3. If I am not a Chong Hing Bank Investment Account customer, can I complete the investment profile questionnaire via Internet Banking Services?
4. Can I complete the investment profile questionnaire via mobile phone or mobile app?
5. Is Investment Profile Questionnaire applicable to Corporate Investment Account?
6. When I subscribed iBond, I have only opened an Investment Account without completing the investment profile questionnaire. Can I complete the investment profile questionnaire via Internet Banking Services for the first time?
7. Is it a 24-hour service for completing investment profile questionnaire via Internet Banking Services?
8. Are the questions and assessment methodology the same when I complete the investment profile questionnaire via different channels?
9. Can I get the score and result (i.e. the risk tolerance level and risk profile) immediately after I complete the investment profile questionnaire via Internet Banking Services?
10. Can I lower my risk tolerance level after I completed the investment profile questionnaire via Internet Banking Services?
11. Do I need to print and sign the questionnaire and return it to any branches for confirmation after I completed the investment profile questionnaire via Internet Banking Services?
12. Will I receive any notification letters or electronic messages after I completed the investment profile questionnaire via Internet Banking Services?
13. Will I receive alert regarding the due date of my investment profile questionnaire via Internet Banking Services?
14. If I am not a Chong Hing Bank customer or I have not activated Internet Banking Services, can I experience how to complete the investment profile questionnaire?

Cashier's Order / Demand Draft and Cheque Book Services

1. Can I purchase Cashier's Order / Demand Draft online?
2. Is there any cut off time set for pre-ordering Cashier's Order, Demand Draft?
3. Will the Bank charge me immediately after pre-ordering?
4. How do I apply for Cheque Book?
5. Is application of Cheque Book free of charge?

Rate Information

1. Are the rates displayed at "Rate Information " regularly updated?

Internet Banking Transaction Enquiry

1. Does "Internet Banking Transaction Enquiry" reflect all the latest transactions?
2. How do I know whether my instruction has been executed successfully?
3. How far back can I view the Internet Banking Services transaction history?
4. What is "Pending Transaction" and "Approval History Enquiry"?

Investment Account Enquiry

1. Can I enquire my Investment Account via Internet Banking?
2. Which type of Investment products I can enquire?
3. I have just subscribed an investment product at the branch, will the related record be displayed instantly on Internet Banking?
4. Will the market price of investment product update instantly?

Account Operation

1. What should I do if I forget my Customer Reference Number or Logon Name?
2. What should I do if I forget my password?
3. How do I reactive a locked Internet Banking Services due to multiple wrong password inputs?
4. Can I assign different transfer limits to different users?
5. Can I temporarily suspend my Internet Banking Services and resume at a later date?
6. How do I cancel Internet Banking Services?

Two-factor Authentication

General Enquiry

1. What is two-factor authentication?
2. How does the Bank support the use of two-factor authentication?
3. What types of Internet Banking Services require two-factor authentication?
4. Does the Bank charge the customers for using two-factor authentication?
5. Can I cancel the registered two-factor authentication service?
6. If any of my two-factor authentication tools is stolen or lost, what should I do?

SMS-based one-time password (OTP)

1. What is SMS-based one-time password (OTP)?
2. How do I register for SMS OTP service?
3. Is there any service charge to use SMS OTP service?
4. Can I receive SMS OTP overseas?
5. Why do I receive a SMS with strange characters?
6. In case my mobile phone were stolen or lost, what should I do?

Mobile Token

1. What is Mobile Token?

Customer Service and Support

1. How do I send message to the Bank?
2. Whom do I contact if I have questions in using Internet Banking Services?

Technical Highlights

1. What do I need to use Internet Banking Services?
2. How do I enable Java, JavaScript and TLS? (Microsoft Internet Explorer 8 or above)
3. If my Internet connection were cut off after my transaction confirmation, how would I know whether the transaction has been processed?
4. What should I do if I do not get a response after clicking a hyperlink, a button or an icon?