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Privacy Policy Statement

Chong Hing Bank Limited (the "Bank")
Notice to Customers and other Persons relating to the
Personal Data (Privacy) Ordinance (the "Ordinance")

(a) From time to time, it is necessary for customers and other persons (including applicants, corporate officers and other individuals) to supply the Bank with data in connection with the opening or continuation of accounts, and the establishment or continuation of banking facilities or provision of banking, financial and insurance services.
(b) Failure to supply such data may result in the Bank being unable to open or continue accounts or establish or continue banking facilities or provide banking, financial or insurance services.
(c) It is also the case that data are collected from customers and other persons in the ordinary course of the banking relationship, for example, when customers write cheques, deposit money or use the Bank´s services or facilities.
(d) The purposes for which personal data may be used are as follows:
i. 
the daily operation of the banking, financial or insurance services and facilities provided to customers;
ii. 
conducting credit checks at the time of application for credit and at the time of regular or special reviews which normally will take place one or more times each year;
iii. 
creating and maintaining the Bank´s credit scoring models;
iv. 
assisting other financial institutions to conduct credit checks and collect debts;
v. 
ensuring ongoing credit worthiness of customers or other persons;
vi. 
designing banking, financial and insurance services and products for customers´ use;
vii. 
marketing the following services and products (in respect of which the Bank may or may not be remunerated):
1.  banking, financial, insurance, credit card and related services and products;
2.  reward, loyalty or privileges programmes and related services and products; and
3.  services and products offered by the Bank´s co-branding partners (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
these services or products may be provided and/or marketed by:
1.  the Bank and the Bank´s group companies;
2.  third party financial institutions, insurers, credit card companies, securities and investment services providers;
3.  third party reward, loyalty or privileges programme providers; and
4.  co-branding partners of the Bank and the Bank´s group companies;
viii. 
determining amounts owed to or by customers or other persons;
ix. 
collection of amounts outstanding from customers and those providing security for customers´ obligations;
x. 
meeting the requirements to make disclosure under the requirements of any law binding on the Bank or any of its branches or under and for the purposes of any guidelines issued by regulatory or other authorities with which the Bank or any of its branches are expected to comply;
xi. 
enabling an actual or proposed assignee of the Bank or participant or sub-participant of the Bank´s rights in respect of the customers to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation; and
xii. 
purposes relating thereto.
(e) Data held by the Bank relating to customers and other persons will be kept confidential but the Bank may provide such information to the following classes of persons for any of the purposes set out in paragraph (d):
i. 
any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to the Bank in connection with the operation of its business;
ii. 
any other person under a duty of confidentiality to the Bank including a group company of the Bank which has undertaken to keep such information confidential;
iii. 
the drawee bank providing a copy of a paid cheque (which may contain information about the payee) to the drawer;
iv. 
credit reference agencies, and, in the event of default, to debt collection agencies;
v. 
any person to whom the Bank is under an obligation to make disclosure under the requirements of any law binding on the Bank or any of its branches or under and for the purposes of any guidelines issued by regulatory or other authorities with which the Bank or any of its branches are expected to comply;
vi. 
any actual or proposed assignee of the Bank or participant or sub-participant or transferee of the Bank´s rights in respect of the customer; and
vii. 
1.  the Bank´s group companies;
2.  third party financial institutions, insurers, credit card companies, securities and investment services providers;
3.  third party reward, loyalty and privileges programme providers;
4.  co-branding partners of the Bank and the Bank´s group companies (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
5.  external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that the Bank engages for the purposes set out in paragraph (d)(vii).
Such information may be transferred to a place outside Hong Kong.
(f) Under and in accordance with the terms of the Ordinance and the Code of Practice on Consumer Credit Data approved and issued under the Ordinance, any individual has the right:
i. 
to check whether the Bank holds data about him and of access to such data;
ii. 
to require the Bank to correct any data relating to him which is inaccurate;
iii. 
to ascertain the Bank´s policies and practices in relation to data and to be informed of the kind of personal data held by the Bank;
iv. 
to be informed on request which items of data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of an access and correction request to the relevant credit reference agency or debt collection agency; and
v. 
in relation to data which has been provided by the Bank to a credit reference agency, to instruct the Bank upon termination of an account by full repayment to make a request to the credit reference agency to delete such data from its database, as long as the instruction is given within five years of termination and at no time did the account have a default of payment lasting in excess of 60 days within 5 years immediately before account termination. In the event the account has had a default of payment lasting in excess of 60 days the data may be retained by the credit reference agency until the expiry of five years from the date of final settlement of the amount in default or five years from the date of discharge from a bankruptcy as notified to the Bank, whichever is earlier.
(g) In accordance with the terms of the Ordinance, the Bank has the right to charge a reasonable fee for the processing of any data access request.
(h) The person to whom requests for access to data or correction of data or for information regarding policies and practices and kinds of data held are to be addressed is as follows: -
The Data Protection Officer
Chong Hing Bank Limited
G. P. O. Box No. 2535
Hong Kong
Telephone: 3768 6888
Facsimile: 3768 1688
E-mail: dpo@chbank.com
(i) The Bank may have obtained a credit report on the customer from a credit reference agency in considering any application for credit.  In the event the customer wishes to access the credit report, the Bank will advise the contact details of the relevant credit reference agency.
(j) Nothing in this Notice shall limit the rights of customers or other persons under the Ordinance.
March 2011
(In case of any inconsistencies between the English and the Chinese versions, the English version shall prevail.)