Chong Hing Bank (“the Bank”) is proud to announce the launch of the brand new Internet Banking and Mobile Banking Investment Funds Services. When you log in Internet Banking or Mobile Banking, you can now enjoy the one-stop Investment Funds Services anytime for subscription, switching and redemption with just 3 simple steps!
Service Features:
- ✔ Open an investment account via Mobile Banking
- ✔ Enjoy faster and more convenient access to our Mobile Banking via Biometric Credential Logon Service
- ✔ 3 simple steps to complete fund subscription, switching and redemption
- ✔ You can perform fund search within seconds by various criteria, such as fund house, asset class and currency
- ✔ “Morningstar Fund Report” with detailed information, risk and performance is provided for you to select the most appropriate investment fund
Service Scope:
*Investment Account Opening
Personal customers can open an investment account directly via Mobile Banking without visiting a branch to submit documents in person. Customers can also subscribe investment fund online after account opening and registration of Two-factor Authentication (2FA) .
Investment Profile Questionnaire
Customers can complete and update the "Investment Profile Questionnaire" in real time at Internet Banking.
Fund subscription, switching and redemption
You can easily complete fund subscription, switching and redemption with just 3 simple steps. “Morningstar Fund Report” with detailed information and performance is available for you to select the most appropriate investment fund before your subscription.
My Portfolio
You can log in Internet Banking or Mobile Banking anytime to view your investment fund portfolio, including the fund price.
Fund Search
You can perform fund search within seconds by various criteria, such as asset class, risk rating, dividend class and currency in our Internet Banking or Mobile App.
Important Reminder:
Access to and use of this website are subject to the provisions contained in the Bank's "Disclaimer" and "Privacy Policy Statement", investors have to familiarise themselves with their terms and conditions as may be revised by the Bank from time to time.
Investment involves risks. Information available may not have set out all the risks and other significant consideration involved. Additional to the management fees stated, other fees and charges may be payable, investors have to refer to the relevant offering documents of the funds and unit trusts for further details and seek independent professional advice before making any investment decision. Investment in funds and unit trusts are different from depositing moneys with a bank, and may be exposed to a higher than usual risks and higher fluctuations in exchange rate / exchange control / fiscal regulations, and as a result substantial volatility in the fund / unit price, their profits / losses or even loss of investor's principal. The prices of funds or unit trusts as well as their profits / losses may go down or up. Any past performance shown is not indicative of future performance. [Members of the Bank Group may assume or have assumed an underwriting or other related position regarding the investments or companies referred to in this website.] No information available at or from this website shall constitute any advice, recommendation, distribution, sale, offer to sale, promotional offer, solicitation to acquire / dispose of any fund or investment. While the Bank makes no guarantee, representation or warranty and accepts no responsibility or liability in whatsoever manner as to its accuracy, completeness, timeliness or validity of the information available at or from this website, the information is subject to change without notice.
If there is any inconsistency between the English and Chinese versions of this Important Reminder, the English version shall prevail.
To enjoy the Investment Funds Service through Internet Banking and Mobile Banking, you need to:
- ✔ Open an Investment Account and complete the Investment Profile Questionnaire and Vulunerable Customer Assessment
- ✔ Apply for Chong Hing Bank Internet Banking Services and register Two-factor Authentication (2FA)
| Applying for Chong Hing Bank Internet Banking Services and register Two-factor Authentication (2FA) | Complete the "Chong Hing Internet Banking Services and Mobile Banking Services – Application / Change Request (Single Logon Mode)" and submit it in person to any of our branches. |
| Register Two-factor Authentication (2FA) | Complete Part E of "Chong Hing Internet Banking Services and Mobile Banking Services – Application / Change Request (Single Logon Mode)" and submit it in person to any of our branches or click here to submit application. |
- ✔ Add Email Address to receive transaction notice (You can utilize Two-factor Authentication (2FA) to complete the registration in Internet Banking).
Important Reminder:
Access to and use of this website are subject to the provisions contained in the Bank's "Disclaimer" and "Privacy Policy Statement", investors have to familiarise themselves with their terms and conditions as may be revised by the Bank from time to time.
Investment involves risks. Information available may not have set out all the risks and other significant consideration involved. Additional to the management fees stated, other fees and charges may be payable, investors have to refer to the relevant offering documents of the funds and unit trusts for further details and seek independent professional advice before making any investment decision. Investment in funds and unit trusts are different from depositing moneys with a bank, and may be exposed to a higher than usual risks and higher fluctuations in exchange rate / exchange control / fiscal regulations, and as a result substantial volatility in the fund / unit price, their profits / losses or even loss of investor's principal. The prices of funds or unit trusts as well as their profits / losses may go down or up. Any past performance shown is not indicative of future performance. [Members of the Bank Group may assume or have assumed an underwriting or other related position regarding the investments or companies referred to in this website.] No information available at or from this website shall constitute any advice, recommendation, distribution, sale, offer to sale, promotional offer, solicitation to acquire / dispose of any fund or investment. While the Bank makes no guarantee, representation or warranty and accepts no responsibility or liability in whatsoever manner as to its accuracy, completeness, timeliness or validity of the information available at or from this website, the information is subject to change without notice.
If there is any inconsistency between the English and Chinese versions of this Important Reminder, the English version shall prevail.
Investment Account Opening via Mobile Banking
Chong Hing Personal Customers can open an investment account via Mobile Banking without visiting a branch. Customers can subscribe investment fund via mobile banking / internet banking after account opening and registration of Two-factor Authentication (2FA)!
(Please slide to the left or right)
| Click “Investment” >“Investment Account Opening” |
Fill in personal information |
Complete the Investment Profile Questionnaire |
Upload address proof | |||
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Investment Profile Questionnaire
Customers can complete or update the "Investment Profile Questionnaire" in real time on Mobile Banking or Internet Banking.
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Apply for Mobile Banking / Internet Banking services
- Personal customers who hold a Chong Hing Card (ATM card) with PIN can activate internet banking account and logon to mobile / internet banking.
- Other personal customers can complete the “Chong Hing Internet Banking Services and Mobile Banking Services – Application / Change Request (Single Logon Mode)” form and visit any of our branches in person.
(Please fill in your e-mail address for internet banking services to facilitate online investment trading.)
Apply for Two-factor Authentication (2FA)
- Please complete the “Chong Hing Internet Banking Services – Activate / Update / Deactivate Two-factor Authentication Service and Receive SMS-Based One-Time Passwords" form and visit any of our branches in person.
- Register your e-mail address with 2FA on Internet Banking to facilitate online investment trading.
Customer Services Hotline 3768 6888
Important Reminder
Access to and use of this website are subject to the provisions contained in the Bank's "Disclaimer" and "Privacy Policy Statement", investors have to familiarise themselves with their terms and conditions as may be revised by the Bank from time to time.
Investment involves risks. Prices of fund units may go up as well as down and past performance information presented is not indicative of future performance. Information available may not have set out all the risks and other significant consideration involved. Additional to the subscription fees stated, other fees and charges may be payable, investors have to refer to the relevant offering documents of the funds and unit trusts for further details (including the risk factors stated therein) and seek independent professional advice before making any investment decision. Investment in funds and unit trusts are different from depositing moneys with a bank, and may be exposed to a higher than usual risks and higher fluctuations in exchange rate / exchange control / fiscal regulations, and as a result substantial volatility in the fund / unit price, their profits / losses or even loss of investor's principal. The prices of funds or unit trusts as well as their profits / losses may go down or up. Any past performance shown is not indicative of future performance. Members of the Bank Group may assume or have assumed an underwriting or other related position regarding the investments or companies referred to in this website. No information available at or from this website shall constitute any advice, recommendation, distribution, sale, offer to sale, promotional offer, solicitation to acquire / dispose of any fund or investment. While the Bank makes no guarantee, representation or warranty and accepts no responsibility or liability in whatsoever manner as to its accuracy, completeness, timeliness or validity of the information available at or from this website, the information is subject to change without notice.
If there is any inconsistency between the English and Chinese versions of this Important Reminder, the English version shall prevail.
This webpage is issued by Chong Hing Bank Limited, and has not been reviewed by the SFC or any other regulatory authorities in Hong Kong.
General
| 1. | What are the services provided by Internet Banking / Mobile Banking? | |
|---|---|---|
| A: | Internet Banking / Mobile Banking provides you with various investment services, including: | |
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| 2. | How can I use Online Investment Funds Services? | |
|---|---|---|
| A: | All Chong Hing Bank customers with below services activated can use the Online Fund Subscription Service via Internet Banking or Mobile Banking. | |
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| After successful logon to Internet Banking or Mobile Banking, please select "Investment" → "Fund" from the main menu. | ||
| 3. | Why I need to use two factor authentication services for Online Investment Funds Services? | |
|---|---|---|
| A: | Based on compliance and security reasons, you have to use two factor authentication services for Online Investment Funds Services. You can fill in "Chong Hing Internet Banking Services - Activate/ Update/ Deactivate Two-factor Authentication Service and Receive SMS-Based One-Time Password" and return it to our branches or click here to submit application for registering mobile phone number for Mobile SMS Service of two-factor authentication. | |
4. What is the service hour of Online Investment Services?
| Service type | Services Hours (24 hours mode) |
|---|---|
| Investment Account Opening | 24 Hours |
| Fund Portfolio / Transaction & Order Enquiry | 24 Hours |
| Fund Subscription / Switching / Redemption | Mondays – Saturdays: 07:00 – 20:00 Sundays and Public Holidays: Closed (Dealing Day Cut-off Time: 15:00) Instruction submitted before the cut-off time will be executed on the same dealing day; Instruction submitted after the cut-off time and on Saturdays will be executed on the next dealing day. Please refer to the prospectus for details of dealing day of specific fund. |
| 5. | How does a product risk rating assign to each investment funds? | |
|---|---|---|
| A: | The Bank adopts a scoring mechanism to assign product risk ratings to all investment funds on a scale from Level 1 (Low Risk) to Level 5 (High Risk) based on various factors, e.g asset allocation, market diversification, fund price volatility, investment style, high yield exposure,use of derivative, political uncertainty, etc. Please refer to "Product Risk Rating and Customer Risk Profile" for more details. | |
Investment Account Opening
| 1. | Can I open an investment account via Mobile Banking? | |
|---|---|---|
| A: | To open an investment account using Mobile Banking, the following conditions must be met: A) Individual customer (except for joint account holder);
B) Aged 18 or above;
C) No investment account with the bank;
D) Non-U.S. / Canadian Person or Resident;
E) Not currently employed by an organisation registered with or licensed by the Securities and Futures Commission of Hong Kong;
F)
(a) Registered mobile phone number for Two-factor Authentication (2FA) , or
(b) Registered HK mobile phone number as the bank’s correspondence contact number during savings / current account opening at branch.
Other customers please visit any Chong Hing Bank branch to open an account. |
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| 2. | What should I prepare for Investment Account Opening? | |
|---|---|---|
| A: | You should get ready the residential address proof, such as bank statement, water / electricity bill, etc. issued in the past 3 months for uploading via mobile phone during account opening. | |
| 3. | How do I know if the investment account is successfully opened? | |
|---|---|---|
| A: | You will receive a notification SMS upon successful investment account opening. | |
| 4. | I received an SMS of successful investment account opening but still cannot find the investment account in my Mobile Banking. Why? | |
|---|---|---|
| A: | After successful account opening, customer can logon to Internet Banking and link up the investment account with internet banking in “My settings” > “Add / Delete Account”. | |
| 5. | Can I amend my application instruction? | |
|---|---|---|
| A: | Once the instruction is submitted, you cannot amend the instruction. Please verify the instruction details carefully before confirming the instruction. If you have any queries, please call our Customer Services Hotline at (852) 3768 6888. | |
My Portfolio / Transaction & Order Enquiry
| 1. | How can I view my current fund holdings? | |
|---|---|---|
| A: | After successful logon to Internet Banking or Mobile Banking, you can select "Investment" →"Fund" →"My Portfolio" to view the details of your fund holdings. | |
| 2. | I have submitted a fund subscription instruction. Why isn't the instruction shown in "My Portfolio" section? | |
|---|---|---|
| A: | For fund subscriptions, it normally takes a few working days to have the unit holding reflected in your account. For fund redemptions, it normally takes at least a week to deposit the redemption proceeds into your account. The actual time required for completing the subscription and redemption processes varies from fund to fund. If the instruction has not yet been processed, please check if it appears under "Pending" section under "Investment" →"Transaction & Order Enquiry". If the instruction is not found, please call our Customer Services Hotline at (852) 3768 6888 for enquiry. | |
| 3. | How can I view my transaction history? | |
|---|---|---|
| A: | After successful logon to Internet Banking or Mobile Banking, you can select "Investment" → "Transaction & Order Enquiry" to view the details of your transaction history. | |
| 4. | How far back can I view the transactions? | |
|---|---|---|
| A: | Transactions made in up to the past 90 days are shown in "Transaction & Order Enquiry" section. | |
| 5. | Is the “Fund Price” displayed in My Portfolio be the executed price for a transaction? | |
|---|---|---|
| A: | The fund price information provided in our i-banking or mobile banking is for reference only. They do not represent the price at which any transaction can be traded. Generally, most funds available in our Bank's trading platform (excluding Exchange Traded Fund) are traded on a "forward" pricing basis, investment funds dealing will be based on the fund's net asset value (NAV), calculated when the market closes on that dealing day. That executed price will usually be provided in the next business day of the trading day. The executed price and details are subject to the confirmation provided by the fund house to the Bank. | |
Fund Subscription / Switching / Redemption
| 1. | How can I place fund subscription instructions? | |
|---|---|---|
| A: | After successful logon to Internet Banking or Mobile Banking, you can place subscription order in "Investment" →"Fund" → "Fund Subscription" with a valid IPQ | |
| 2. | Can I amend or cancel a fund transaction instruction? | |
|---|---|---|
| A: | Once the instruction is confirmed and processed, you cannot amend or cancel any submitted instruction. Please verify the instruction details carefully before confirming the instruction. If you have any queries, please call our Customer Services Hotline at (852) 3768 6888 for enquiry. | |
| 3. | Can I switch / redeem fund at Internet Banking or Mobile Banking? | |
|---|---|---|
| A: | Yes. Customer can select to switch or redeem specific fund under "My Portfolio". | |
| 4. | What is the minimum investment amount for Internet Banking or Mobile Banking? | |
|---|---|---|
| A: | The minimum investment amount for Internet Banking or Mobile Banking is HKD100 (Accumulation share class); HKD500 (Distribution share class) or its equivalent. Only individual funds remain at HKD20,000 or equivalent. | |
| 5. | Can I subscribe fund via the "Fund Search" service of the Bank’s website? | |
|---|---|---|
| A: | Yes. You can select "Subscribe" after performing fund search at "Fund Search" service of the Bank’s website. The Internet Banking logon page will be prompted up, and customer can complete the fund subscription instantly after input of username and password of Internet Banking with successful logon. | |
| 6. | Why are there funds that cannot be subscribed online? | |
|---|---|---|
| A: | Some funds may not be subscribed online because of limited subscription quotas or other relevant reasons. If you want to subscribe the funds that cannot be subscribed online, please visit any Chong Hing Bank branches. | |
| 7. | What is the meaning of ( F / P / K / A / I ) under Offering Documents of "Fund Subscription"? | |
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A: |
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| 8. | When will fund transaction instructions be processed if Black Rainstorm Warning Signal or Tropical Cyclone Warning Signal No. 8 or above is in force? | |
|---|---|---|
| A: | If Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm warning is hoisted, the transaction will be processed on the next working day. | |
| 9. | I only have HKD in my settlement account. Can I subscribe funds denominated in other currencies? | |
|---|---|---|
| A: | No. For subscription instructions, the fund currency must be same as the settlement currency. For example, if you subscribe a fund whose fund currency is HKD, you must have enough HKD in your settlement account. If you do not have sufficient currency for fund subscription, you may conduct foreign exchange via our Internet Banking or Mobile Banking to obtain the required currency. | |
| You can only perform Foreign Currency Exchange transactions from 08:30 to 18:00 (Mondays to Fridays) and from 08:30 to 13:00 (Saturdays), excluding Sundays and Public holidays. Please note that the T.T. rates quoted in "Rate Information" are for reference only. You will be notified of the actual T.T. rate prior to your final confirmation of the transaction. | ||
Settlement
| 1. | When do I need to settle the amount for subscription? | |
|---|---|---|
| A: | Under normal circumstances, we will deduct the subscription amount from your selected settlement account within the same working day when we process your order. Therefore, please ensure that you have sufficient balance in your account for settlement. | |
Important Reminder:
Access to and use of this website are subject to the provisions contained in the Bank's "Disclaimer" and "Privacy Policy Statement", investors have to familiarise themselves with their terms and conditions as may be revised by the Bank from time to time.
Investment involves risks. Information available may not have set out all the risks and other significant consideration involved. Additional to the management fees stated, other fees and charges may be payable, investors have to refer to the relevant offering documents of the funds and unit trusts for further details and seek independent professional advice before making any investment decision. Investment in funds and unit trusts are different from depositing moneys with a bank, and may be exposed to a higher than usual risks and higher fluctuations in exchange rate / exchange control / fiscal regulations, and as a result substantial volatility in the fund / unit price, their profits / losses or even loss of investor's principal. The prices of funds or unit trusts as well as their profits / losses may go down or up. Any past performance shown is not indicative of future performance. [Members of the Bank Group may assume or have assumed an underwriting or other related position regarding the investments or companies referred to in this website.] No information available at or from this website shall constitute any advice, recommendation, distribution, sale, offer to sale, promotional offer, solicitation to acquire / dispose of any fund or investment. While the Bank makes no guarantee, representation or warranty and accepts no responsibility or liability in whatsoever manner as to its accuracy, completeness, timeliness or validity of the information available at or from this website, the information is subject to change without notice.
If there is any inconsistency between the English and Chinese versions of this Important Reminder, the English version shall prevail.