Using Chong Hing Bank Internet Banking Services

You can view the balance and the latest transaction history of all your pre-registered accounts under your own name.

The enquiry period of different account types are listed below:

• designated accounts under your own name,
• registered third party accounts, and
• unregistered accounts (two-factor authentication is required).

Please note that the above service is limited to fund transfer between same currency accounts.

There is no maximum transaction limit for fund transfer to designated accounts held by the same account holder. However, for the maximum aggregated daily limit of online fund transfer to registered third party accounts or non-registered accounts for each bank account, please refer to the following table:

With Internet Banking Services, you can transfer funds from Chong Hing Bank to other banks in Hong Kong via CHATS or Electronic Clearing Service.

The maximum aggregated daily transaction limits (in HKD or equivalent) of online Telegraphic Transfer (registered account overseas only) and fund transfer (registered or non-registered account in Hong Kong) to other banks for each bank's account are as follows:

With the use of two factor authentication tools, you can transfer fund to unregistered other bank's account.

The maximum daily limits (in HKD or equivalent) of online Telegraphic Transfer (registered account overseas only) to other banks for each bank's account are as follows:

You can buy or sell Renminbi and various types of foreign currencies, namely AUD, CAD, CHF, EUR, GBP, JPY, NZD and USD.

Please note that foreign currency exchange is only applicable to the designated accounts under your own name, and one of the involved accounts must be a HKD Current or Savings Account.

As for the exchange of Renminbi, the debit and credit accounts must be RMB Multi-Currency Savings and HKD Current or Savings Account under your own name. Such exchange service is eligible to Personal Internet Banking customers only. Corporate Internet Banking customers are not eligible to this service.

Yes. You can only perform Foreign Currency Exchange transactions from 9:00 am to 5:30 pm (Mondays to Fridays) excluding Saturdays, Sundays and Public holidays.

Please note that the T.T. rates quoted in "Rate Information " are for reference only. You will be notified of the actual T.T. rate prior to your final confirmation of the transaction.

The transaction limits are listed below:

You can pay various kinds of bills to over 500 major merchants in Hong Kong by transferring fund from your Chong Hing Bank Savings / Current Banking Accounts or Credit Card Account, including electricity, water supply, town gas, tax, insurance, telecommunications, government services and school fees.

Click here for a full merchant list.
Note: Some Merchants only accept payment from Savings / Current Banking Accounts.

You can pay the bills of merchant categories "Banking and Credit Card", "Credit Services", "Securities Brokers" and "Hong Kong Jockey Club" with the use of two-factor authentication tools or pre-registered at our branches.

The maximum daily limit is HK$99,999 per account for the Bill Payment service.

Please note that the above daily transaction limits are shared with other electronic banking services.

You can enquire your Fixed Deposit account balance, effect Fixed Deposit placement and change maturity instruction.

Please note that Chong Hing Bank San Francisco Branch Fixed Deposit, Chong Hing Finance Fixed Deposit and USD Swap Account are not covered on Internet Banking Services.

Yes. You can only perform Fixed Deposit placement, renewal and changing maturity from 9:00 am to 5:30 pm (Mondays to Fridays) and from 9:00 am to 1:00 pm (Saturdays) excluding Public holidays.

For changing maturity instruction, the instruction must be submitted at least one business day before the maturity date.

Please note that all interest rates quoted in "Rate Information" are for reference only. You will be notified of the actual rate prior to your final confirmation of the transaction.

The minimum amounts for Fixed Deposit Placement of different currencies are listed below:

• renew principal and interest at bank's prevailing rate;
• renew principal at bank's prevailing rate and transfer the interest to designated account;
• transfer principal and interest to designated account.

The renewed maturity instruction will be effective immediately once the transaction is confirmed to be successful. If you are in doubt, you can view the renewed maturity instruction under "Account Overview".

Yes. You can view your latest monthly statement under Credit Card – Current Statement. For the recent transactions that are not shown under the last month's statement, you may find the record(s) under Credit Card – Unbilled Transaction.

You can arrange fund transfer from your HKD designated account to your Credit Card account.

Please note that the cut-off time for credit card payment is 7:00 pm (Mondays to Fridays) excluding Saturdays, Sundays and Public holidays. Any payment made after the cut-off time will be regarded as payment made on the next clearing day.

No. To protect our customers, the Bank does not provide this service online. If you need to make this transfer, please apply via any of our branches.

You can use the "Fund Transfer" service to transfer the money from your Credit Card account to your designed own account.

Cash advance handling fee will be charged to your Credit Card account.

Yes. You can pre-order Cashier's Order / Demand Draft / Telegraphic Transfer under the "Online Application" function. Please visit your designated collection branch on the next clearing day to sign the form and collect your order / draft.

Yes. The daily cut-off time for pre-ordering is 7:00 pm (Mondays to Fridays) excluding Saturdays, Sundays and Public holidays.

No. The transaction amount and service charge will be deducted from your account when you visit our branch and the rate would also be fixed at that time.

If the Cashier's Order / Demand Draft / Telegraphic Transfer is not collected within 5 clearing days, we shall cancel the transaction with no service charge deducted from your account.

You can apply Cheque Book through the "Online Application" function. Two Cheque Books will be sent to you by surface mail.

Please contact us immediately if you do not receive any Cheque Books after 6 working days from the date of application.

Yes. It is free of charge.

Yes. The rates are updated regularly. However, they are for reference only.

Yes. All successfully completed transactions will be displayed.

Except pre-ordering Cashier's Order, Demand Draft and Telegraphic Transfer, a reference number will be given to you after the transaction is being executed. You can confirm your transaction with the reference number under "Internet Banking Transaction Enquiry".

You can enquire Internet Banking transaction history up the last 6 months.

• "Pending Transaction" and
• Approval History Enquiry" (including those already approved and pending for approval).

Please note that each user is only allows to enquire those transactions on the accounts which she / he has the right to access.