Technical Highlights
| 1. | What are the minimum hardware and software requirements to use Internet Banking Services? |
| A: |
The minimum system requirements for using Internet Banking Services are as follow:
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| 2. | Which Internet browsers are recommended for using Internet Banking Services? |
| A: |
For the best performance, please access Internet Banking Services with Microsoft Internet Explorer 6.0 or Mozilla Firefox 3.6 JavaScript, SSL and Cookies must be enabled. |
| 3. | How do I enable Java, JavaScript and SSL? (Internet Explorer 6.0 or above) |
| A: |
Please follow the steps below to enable Java and JavaScript:
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| 4. | If my Internet connection were cut off after my transaction confirmation, how would I know whether the transaction has been processed? |
| A: |
You can logon to Internet Banking Services again and enquire the transaction status under "Internet Banking Transaction Enquiry". |
| 5. | What should I do if I do not get a response after clicking a hyperlink, a button or an icon? |
| A: |
The speed of Internet access is affected by factors like heavy Internet traffic, speed of modem and telephone lines, and server workload etc. If you encounter slow response, please wait for a while, or you can logout from your current session and try again later. |
Easy to apply Free of charge
Internet Banking Services is free of charge. Please visit any of our branches for application.
Customer Services Hotline:
Customer Services Hotline:
(852) 3768 6888
Email:
