About Chong Hing Bank Internet Banking Services

1. What is it?
2. What are the services available?
3. Who can apply?
4. Can I access it overseas?
5. Is there any service fee?

Applying for Chong Hing Bank Internet Banking Services

1. How do I apply?
2. What is the difference between "Single Authority" and "Joint Authorities"?
3. Can I subscribe to "Joint Authorities" if I am an existing "Single Authority" user?
4. Why do I need to register my bank accounts to it?

Chong Hing Internet Banking Services Online Activation

1. How to use "Chong Hing Internet Banking Services Online Activation"?
2. How long does it take to go through the activation process?
3. What can I do if I forget / lose my ATM PIN?
4. Can I change my Logon Name and password?

Add Account

1. How to use "Add Account"?

Getting Start with Chong Hing Bank Internet Banking Services

1. How do I access it?
2. Can I change the "Customer Reference Number"?
3. Can I change the password?
4. How do I personalize a Logon Name?

Using Chong Hing Bank Internet Banking Services

Account Enquiry

1. Can I check the balance and transaction history of all my accounts?
2. How far back can I view the transaction history?

Fund Transfer
Fund Transfer within Chong Hing Bank

1. What types of "Fund Transfer" can I make?
2. Is there any daily transaction limit?

Transfer to Other Bank's Account

1. What are CHATS and Electronic Clearing Service?
2. Is there any daily transaction limit?
3. Can I transfer fund to unregistered other bank's accounts?

Transfer to Overseas Bank's Account

1. Can I transfer fund to overseas bank's accounts?
2. Is there any daily transaction limit?

Foreign Currency Exchange

1. What type of foreign currencies can I buy or sell?
2. Is there any cut-off time or effective time for Foreign Currency Exchange instructions?
3. Is there any daily transaction limit?

Bill Payment

1. What types of bill can I pay?
2. Do I need to pre-register any bills?
3. How do I register for using two-factor authentication?
4. How do I pre-register the bills?
5. Is there any daily transaction limit?

Fixed Deposit

1. What kinds of Fixed Deposit transaction can I perform?
2. Is there any cut-off time or effective time for Fixed Deposit placement and change maturity instruction?
3. What is the minimum deposit amount for Fixed Deposit Placement?
4. What do I select from Change Maturity Instruction?
5. When will the renewed maturity instruction become effective?

Credit Card Services (For Personal Customers only)

1. Can I check my Credit Card transaction history?
2. How do I settle my outstanding balance?
3. Can I transfer money from my Credit Card to other designated account?
4. How do I perform Credit Card Cash Advance transaction?

Cashier's Order / Demand Draft / Telegraphic Transfer and Cheque Book Services

1. Can I purchase Cashier's Order / Demand Draft / Telegraphic Transfer online?
2. Is there any cut off time set for pre-ordering Cashier's Order, Demand Draft, Telegraphic Transfer?
3. Will the Bank charge me immediately after pre-ordering?
4. How do I apply for Cheque Book?
5. Is application of Cheque Book free of charge?

Rate Information

1. Are the rates displayed at "Rate Information " regularly updated?

Internet Banking Transaction Enquiry

1. Does "Internet Banking Transaction Enquiry" reflect all the latest transactions?
2. How do I know whether my instruction has been executed successfully?
3. How far back can I view the Internet Banking Services transaction history?
4. What is "Pending Transaction" and "Approval History Enquiry"?

Account Operation

1. What should I do if I forget my Customer Reference Number or Logon Name?
2. What should I do if I forget my password?
3. How do I reactive a locked Internet Banking Services due to multiple wrong password inputs?
4. Can I assign different transfer limits to different users?
5. Can I temporarily suspend my Internet Banking Services and resume at a later date?
6. How do I cancel Internet Banking Services?

Two-factor Authentication

General Enquiry

1. What is two-factor authentication?
2. How does the Bank support the use of two-factor authentication?
3. What types of Internet Banking Services require two-factor authentication?
4. Does the Bank charge the customers for using two-factor authentication?
5. Can I cancel the registered two-factor authentication service?
6. If any of my two-factor authentication tools is stolen or lost, what should I do?

SMS-Based One-Time Password

1. What is SMS-Based One-Time Password ("OTP")?
2. How do I register OTP service?
3. Is there any service charge to use OTP service?
4. Can I receive OTP overseas?
5. Why do I receive a SMS with strange characters?
6. In case my mobile phone were stolen or lost, what should I do?

Digital Certificate

1. What is Digital Certificate?
2. Which types of Digital Certificate does the Bank support?
3. Is there any charge in using Digital Certificate?
4. How do I register Digital Certificate service with the Bank?
5. What should I do when the Digital Certificate expired or revoked?
6. In case my Digital Certificate were stolen or lost, what should I do?
7. What hardware or software is required to use the Bank's Digital Certificate Service?

Security Device for Digital Certificate

1. What security device does the Bank support?
2. Why I cannot see any instruction on the registration page for Digital Certificate registration?
3. Why I cannot choose the desired Digital Certificate device from the list when using Digital Certificate service?
4. When should I input my Digital Certificate device password?

Customer Service and Support

1. How do I send message to the Bank?
2. Whom do I contact if I have questions in using Internet Banking Services?

Online Security

 

Technical Highlights

1. What is the minimum hardware and software requirement to use Internet Banking Services?
2. Which Internet browsers are recommended for using Internet Banking Services?
3. How do I enable Java, JavaScript and SSL? (Internet Explorer 6.0 or above)
4. If my Internet connection were cut off after my transaction confirmation, how would I know whether the transaction has been processed?
5. What should I do if I do not get a response after clicking a hyperlink, a button or an icon?