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FAQ

Applying for Chong Hing Bank Internet Banking Services

1. How do I apply?
A:

You can complete the "Internet Banking Application Form" and submit it in person to any of our branches.

For Company Account, the "Internet Banking Application Form" should be signed with authorized signature(s) and submitted by one of the authorized signatory(s).

For Joint Account, all primary account holders should sign the application form and the signature must be in conformity with the specimen signature of the primary account.

2. What is the difference between "Single Authority" and "Joint Authorities"?
A:

The major difference between the two is that "Joint Authorities" requires multiple authorizations to complete a designated transaction. Company / Both-to-sign Joint Account holder can pre-define the number of approvals required for the transaction on each account. Each user of the same group has a unique Customer Reference Number and password. The access right to each transaction account by each user can also be pre-defined.

3. Can I subscribe to "Joint Authorities" if I am an existing "Single Authority" user?
A:

No. Each Company customer or Joint Account user group may subscribe to either "Single Authority" or "Joint Authorities", but not both at the same time. Please cancel the existing "Single Authority" service before applying "Joint Authority" service.

4. Why do I need to register my bank accounts to it?
A:

All accounts operated in Internet Banking Services must be pre-registered.

For "Single Authority", you may designate a maximum of 10 accounts in your Internet Banking Services profile. These may include HKD or Foreign Currency Savings Deposit, Fixed Deposit, Current, Credit Card and Bills accounts. For "Joint Authority", you may designate a maximum of 60 accounts.

To amend your list of designated account(s), please complete the "Internet Banking Services Change Instruction(s) Form" and submit it in person to any of our branches.

Easy to apply Free of charge
Internet Banking Services is free of charge. Please visit any of our branches for application.
 
Customer Services Hotline:
(852) 3768 6888
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Download Application Form