Retail Branches

Branch Operations Officer


  • Ensure smooth branch operations and enhance service quality to customers
  • Supervise counter service operations and ensure operating are properly complied
  • Assist in resolving customer complaints and maintain cooperative work environment
  • Prevent misconduct by checking and monitoring the daily operations
  • Provide recommendations on improvement of operation to enhance service quality and work processes


  • Tertiary education or above
  • Minimum of 5 years' solid experience in retail banking operations, with 2 years in supervisory level
  • Able to work under pressure and willing to work overtime when required
  • Strong communication, interpersonal and problem solving skills
  • Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage