Branch Operations Officer
Responsibilities:
- Ensure smooth branch operations and enhance service quality to customers
- Supervise counter service operations and ensure operating are properly complied
- Assist in resolving customer complaints and maintain cooperative work environment
- Prevent misconduct by checking and monitoring the daily operations
- Provide recommendations on improvement of operation to enhance service quality and work processes
Requirements:
- Tertiary education or above
- Minimum of 5 years' solid experience in retail banking operations, with 2 years in supervisory level
- Able to work under pressure and willing to work overtime when required
- Strong communication, interpersonal and problem solving skills
- Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage
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