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Credit Cards

Credit Card Security Advice

  • Using and protecting the card
    • Do not sign credit card sales slips without an amount.
    • Properly keep all the credit card sales slips / statements in a safe place, or destroy them.
    • Do not disclose your credit card information to promotion agents through telemarketing, public computers or promotion stalls.
    • Do not disclose your credit card information in non-secured web sites,
      e-mails or hyperlinks.
    • Sign your card at the signature panel as soon as you receive it.
    • Properly keep your credit card in a safe place.
    • Do not allow anyone to use your credit card.
    • Report to the Bank´s 24-hour hotline (852) 3768 8811 immediately when your credit card is lost or stolen.
    • When a renewal card is received, cut the old credit card into halves and dispose it.
  • Protecting the Personal Identification Number (PIN)
    • Destroy the PIN advice after you have memorized your PIN.
    • Do not allow anyone to use your PIN or disclose your PIN to anyone.
    • Do not keep your PIN together with your credit card in the same place.
    • Do not write your PIN on your credit card.
    • Do not write down or record your PIN without disguising it.
    • Do not use your identity card number, telephone number, date of birth, driving license number or popular number sequences (such as 123456) when choosing your PIN.
    • Do not use your PIN for accessing other services (such as connection to the Internet, accessing other web sites or emails, etc.).
  • Other security advice
    • Check the card statements upon receipt and report to the Bank immediately for any unusual transactions.
    • If you find any illegal skimmer, video camera or abnormal accessories in the ATM machine, report to the Bank immediately.
    • If you find trace of your mails (including card statements) being damaged or opened, report to the Bank immediately.