Services for
Cross-Border Customers


Personal Banking Services

We offer comprehensive personal banking services to assist cross-border customers to manage their finance with ease and grasp the opportunities to grow wealth. Service Brochure > (Chinese Version Only)


Latest Promotions

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Personal Banking Services

Customers can open personal banking accounts through any of the following ways:

  1. In Mainland
    Customers can open Hong Kong banking account through our ‘Hong Kong Account Opening Witness Service’ at designated branches in the Mainland without the need to visit our Hong Kong branches in person.
    Details >

  2. In Hong Kong
    With our extensive branches network in Hong Kong, customers can simply visit any of our branches with required documents for account opening.
    Branch Network >

  3. Appointment for Account Opening
    Customers can make an appointment through Customer Services Hotline or the Bank's website. We will prepare materials for you in advance to save your time.
    Phone appointment: (852) 3768 6698
    Cross-Border Toll-Free Hotline# : 4008415036
    Online appointment: Details>

    #When you are in the Mainland, the toll-free hotline allows you to contact our customer service free of IDD charges. Customers have to agree to be bound by the service providers' terms and conditions.

Documents related to Account Opening

  • Personal Account Opening Form (Chinese Version Only)
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  • Personal Information Collection Statement
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  • Bank Service Charges (Effective from 15 April 2019)
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  • Account Rules
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  • Notice of Amendment of "Account Rules" (Effective from 15 April 2019)
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