Account Operation
| 1. | What should I do if I forget my Customer Reference Number or Logon Name? |
| A: |
If you forget your Customer Reference Number, please visit any of our branches in person to obtain it. Your Logon Name can be found after logon to Internet Banking Services. |
| 2. | What should I do if I forget my password? |
| A: |
If you forget your password, please complete the "Internet Banking Services Change Instruction(s) Form" and submit it in person to any of our branches. The new password will be sent to your correspondence address within 4 working days. |
| 3. | How do I reactive a locked Internet Banking Services due to multiple wrong password inputs? |
| A: |
Please complete the "Internet Banking Services Change Instruction(s) Form" and submit it in person to any of our branches. |
| 4. | Can I assign different transfer limits to different users? |
| A: |
Internet Banking Services does not accept the assignments of different transfer limits to individual users. However, "Joint Authorities" user of Company or "Both-to-sign" Joint Account can pre-define the level of approvals required for a transaction on each account, based on the Bank's record of the authorized signatories of the account. |
| 5. | Can I temporarily suspend my Internet Banking Services and resume at a later date? |
| A: |
You can suspend your Internet Banking Services through the Bank's 24-hour hotline: (852) 3768 6800. Upon successful validation of some basic identification, the service will be suspended immediately. To resume the suspended service, you should complete the "Internet Banking Services Change Instruction(s) Form" and submit it in person to any of our branches. |
| 6. | How do I cancel Internet Banking Services? |
| A: |
You should complete the "Internet Banking Services Change Instruction(s) Form" and submit it in person to any of our branches. |
Customer Services Hotline:
