Retail Branches
Customer Service Manager / Officer (Ref: RBAD-CSO-E) The incumbent will be assigned to work within our branch network to provide a high quality of customer service to customers. Responsibilities: Actively engage in promoting wide range of consumer banking products and services to customers and solicit new business opportunities Assist Branch Manager to plan, organize and implement branch promotion campaign to achieve the branch business goals Ensure that all customers are well served in a timely, courteous and professional manner Comply with all products and services requirements as well as guidelines and operating procedures Requirements: Tertiary education with IIQE & HKSI qualifications A minimum of 3 years' relevant experience in retail banking Strong banking products and operations knowledge Proficient in both spoken and written English and Chinese, fluent in Mandarin is an advantage

Retail Branches

Customer Service Manager / Officer (Ref: RBAD-CSO-E)

The incumbent will be assigned to work within our branch network to provide a high quality of customer service to customers.

Responsibilities:

Actively engage in promoting wide range of consumer banking products and services to customers and solicit new business opportunities
Assist Branch Manager to plan, organize and implement branch promotion campaign to achieve the branch business goals
Ensure that all customers are well served in a timely, courteous and professional manner
Comply with all products and services requirements as well as guidelines and operating procedures

Requirements:

Tertiary education with IIQE & HKSI qualifications
A minimum of 3 years' relevant experience in retail banking
Strong banking products and operations knowledge
Proficient in both spoken and written English and Chinese, fluent in Mandarin is an advantage

Internal Audit Department
Assistant Manager (IT Audit) (Ref: AIAD-ITAM-E) Responsibilities: Supervise IT internal audit assignments to ensure the audits are completed to achieve the established goals and objectives Evaluate the adequacy of the internal controls and compliance procedures Prepare internal audit reports and follow up the implementation of the audit recommendations Provide advice to line management in relation to IT related matters, such as IT security, IT control environment, etc. Requirements: University graduate, preferably in Computer Science, Information System Technology or related disciplines Holder of relevant professional qualifications in IT management and security, such as CISA or CISSP etc. 6 years' experience in internal/external audit, with at least 3 years in supervisory level Well-versed in mainframe operating systems, platforms and applications Self-initiative, well-organized with strong analytical and management skills Good report writing skills in English and Chinese

Internal Audit Department

Assistant Manager (IT Audit) (Ref: AIAD-ITAM-E)

Responsibilities:

Supervise IT internal audit assignments to ensure the audits are completed to achieve the established goals and objectives
Evaluate the adequacy of the internal controls and compliance procedures
Prepare internal audit reports and follow up the implementation of the audit recommendations
Provide advice to line management in relation to IT related matters, such as IT security, IT control environment, etc.

Requirements:

University graduate, preferably in Computer Science, Information System Technology or related disciplines
Holder of relevant professional qualifications in IT management and security, such as CISA or CISSP etc.
6 years' experience in internal/external audit, with at least 3 years in supervisory level
Well-versed in mainframe operating systems, platforms and applications
Self-initiative, well-organized with strong analytical and management skills
Good report writing skills in English and Chinese

Internal Audit Department
Assistant Manager (Ref: AIAD-AM-E) Responsibilities: Supervise internal audit assignments to ensure the audits are completed to achieve the established goals and objectives Evaluate the adequacy of the internal controls and compliance procedures Prepare internal audit reports and follow up the implementation of the audit recommendations Provide advice to line management on matters in relation to the internal controls, risk management of the Bank Requirements: University graduate preferably in Accounting, Finance or banking stream with relevant professional qualifications Minimum 5 years' experience in internal/external audit, preferably gained in banking or financial environment with at least 3 years in supervisory level Sound knowledge in bank operations, business/compliance Self-initiative, well-organized, with strong analytical and management skills Good report writing skills in both English and Chinese and well-versed in MS Office applications (Candidates with less experience may be considered as Officer)

Internal Audit Department

Assistant Manager (Ref: AIAD-AM-E)

Responsibilities:

Supervise internal audit assignments to ensure the audits are completed to achieve the established goals and objectives
Evaluate the adequacy of the internal controls and compliance procedures
Prepare internal audit reports and follow up the implementation of the audit recommendations
Provide advice to line management on matters in relation to the internal controls, risk management of the Bank

Requirements:

University graduate preferably in Accounting, Finance or banking stream with relevant professional qualifications
Minimum 5 years' experience in internal/external audit, preferably gained in banking or financial environment with at least 3 years in supervisory level
Sound knowledge in bank operations, business/compliance
Self-initiative, well-organized, with strong analytical and management skills
Good report writing skills in both English and Chinese and well-versed in MS Office applications

(Candidates with less experience may be considered as Officer)

Corporate & Commercial Banking Department
Relationship Manager / Assistant Relationship Manager (Ref: BCCB-RM-E) Responsibilities: Develop & maintain a portfolio of the Bank's existing corporate accounts Prepare independently full credit proposals and analyze customers' credit worthiness Solicit new prospective corporate customers and cross-sell other bank's products & services Requirements: University graduate in Accounting, Finance, Economics or related disciplines 2 - 5 years' solid experience in corporate lending and marketing Good credit analysis, report writing and communication skills Excellent command of both spoken and written English and Chinese

Corporate & Commercial Banking Department

Relationship Manager / Assistant Relationship Manager (Ref: BCCB-RM-E)

Responsibilities:

Develop & maintain a portfolio of the Bank's existing corporate accounts
Prepare independently full credit proposals and analyze customers' credit worthiness
Solicit new prospective corporate customers and cross-sell other bank's products & services

Requirements:

University graduate in Accounting, Finance, Economics or related disciplines
2 - 5 years' solid experience in corporate lending and marketing
Good credit analysis, report writing and communication skills
Excellent command of both spoken and written English and Chinese

Credit Assessment Department
Assistant Manager (Ref: CCAD-AM-E) Responsibilities: Act as a team leader to analyze and review more complex corporate credit proposals and applications. Produce accurate historical and projected financial spreads in a timely manner. Recommend account strategy and suggest appropriate facility structure Review, verify and check Applicant’s information Identify and highlight exceptions, if any, against the Bank's Lending Policy and standard terms and conditions Analyze and recommend to the Management on the viability of the Application Recognize, analyze, interpret, and negotiate problem loan situations Keep supervisor informed of area of deficiency and suggest viable solution, if any Provide leadership to corporate credit team through effective objective setting, delegation, and communication. Conduct meetings to ensure that personnel are well informed of changes in programs, policies, and procedures Ensure that training and development needs are met Requirements: University degree in Business Administration, Accounting or related disciplines Minimum 6-8 years’ solid experience in credit review/analysis area in sizable organizations With in-depth knowledge of accounting principles, financial statement analysis and credit administration Proficient in both spoken and written English and Chinese Conversant with MS Office applications and Chinese Word Processing

Credit Assessment Department

Assistant Manager (Ref: CCAD-AM-E)

Responsibilities:

Act as a team leader to analyze and review more complex corporate credit proposals and applications. Produce accurate historical and projected financial spreads in a timely manner. Recommend account strategy and suggest appropriate facility structure
Review, verify and check Applicant’s information
Identify and highlight exceptions, if any, against the Bank's Lending Policy and standard terms and conditions
Analyze and recommend to the Management on the viability of the Application
Recognize, analyze, interpret, and negotiate problem loan situations
Keep supervisor informed of area of deficiency and suggest viable solution, if any
Provide leadership to corporate credit team through effective objective setting, delegation, and communication. Conduct meetings to ensure that personnel are well informed of changes in programs, policies, and procedures
Ensure that training and development needs are met

Requirements:

University degree in Business Administration, Accounting or related disciplines
Minimum 6-8 years’ solid experience in credit review/analysis area in sizable organizations
With in-depth knowledge of accounting principles, financial statement analysis and credit administration
Proficient in both spoken and written English and Chinese
Conversant with MS Office applications and Chinese Word Processing

Credit Assessment Department
Credit Officer (Ref: CCAD-CO-E) Responsibilities: Perform detailed credit analysis and prepare thorough credit proposal Monitor account performance and follow up on overdue accounts Recommend account strategy and suggest appropriate facility structure Alert management of account deterioration Compile policies, procedures and monitoring reports of the internal rating system Perform portfolio analysis and conduct validation on scorecards Handle other credit related issues Requirements: University graduate in Business Administration, Accounting or related disciplines Minimum 3 years' solid experience in credit review/analysis area in sizeable organizations Strong analytical, communication and interpersonal skills Knowledge of Basel II and experience in scorecard development and validation will be an advantage Proficient in both spoken and written English and Chinese Good PC knowledge and Chinese Word Processing (Candidates with less experience and/or without the required academic qualifications may be considered as Assistant Officer)

Credit Assessment Department

Credit Officer (Ref: CCAD-CO-E)

Responsibilities:

Perform detailed credit analysis and prepare thorough credit proposal
Monitor account performance and follow up on overdue accounts
Recommend account strategy and suggest appropriate facility structure
Alert management of account deterioration
Compile policies, procedures and monitoring reports of the internal rating system
Perform portfolio analysis and conduct validation on scorecards
Handle other credit related issues

Requirements:

University graduate in Business Administration, Accounting or related disciplines
Minimum 3 years' solid experience in credit review/analysis area in sizeable organizations
Strong analytical, communication and interpersonal skills
Knowledge of Basel II and experience in scorecard development and validation will be an advantage
Proficient in both spoken and written English and Chinese
Good PC knowledge and Chinese Word Processing

(Candidates with less experience and/or without the required academic qualifications may be considered as Assistant Officer)

Credit Control Department
Assistant Manager (Ref: CCCD-AM-E) Responsibilities: Lead a team of officers in credit risk management Make contribution to formulate procedures and policies Monitor problem loans accounts and recommend the most effective method for maximizing financial recoveries Evaluate the credit risk of problem loans accounts and make recommendations on appropriate actions to be taken Implement action plans and strategies to minimize risks, prevent losses and restore profits for designated accounts Requirements: University graduate in Business Administration, Accounting, Finance or related disciplines Minimum 6 years' solid experience in credit risk management Qualified accountant or possess relevant professional qualification is preferred Sound knowledge of credit assessment and lending principles Good communication skills and proficient in both spoken and written English and Chinese

Credit Control Department

Assistant Manager (Ref: CCCD-AM-E)

Responsibilities:

Lead a team of officers in credit risk management
Make contribution to formulate procedures and policies
Monitor problem loans accounts and recommend the most effective method for maximizing financial recoveries
Evaluate the credit risk of problem loans accounts and make recommendations on appropriate actions to be taken
Implement action plans and strategies to minimize risks, prevent losses and restore profits for designated accounts

Requirements:

University graduate in Business Administration, Accounting, Finance or related disciplines
Minimum 6 years' solid experience in credit risk management
Qualified accountant or possess relevant professional qualification is preferred
Sound knowledge of credit assessment and lending principles
Good communication skills and proficient in both spoken and written English and Chinese

Credit Control Department
Officer (Ref: CCCD-OF-E) Responsibilities: Monitor customer account performance and perform credit analysis to ensure early identification of problem accounts Alert management of account deterioration Recommend account strategy and suggest appropriate remedial actions Review the loan classification grading for designated accounts Compile and compute data for routine business reports and report the findings to the management periodically Handle other credit control issues Requirements: University graduate in Business Administration or related disciplines Minimum 5 years' relevant banking experience, preferably in credit assessment of commercial lending and trade financing Strong analytical and report writing skills Good command of both spoken and written English and Chinese Conversant with MS Office applications and Chinese Word Processing

Credit Control Department

Officer (Ref: CCCD-OF-E)

Responsibilities:

Monitor customer account performance and perform credit analysis to ensure early identification of problem accounts
Alert management of account deterioration
Recommend account strategy and suggest appropriate remedial actions
Review the loan classification grading for designated accounts
Compile and compute data for routine business reports and report the findings to the management periodically
Handle other credit control issues

Requirements:

University graduate in Business Administration or related disciplines
Minimum 5 years' relevant banking experience, preferably in credit assessment of commercial lending and trade financing
Strong analytical and report writing skills
Good command of both spoken and written English and Chinese
Conversant with MS Office applications and Chinese Word Processing

Central Information Services Department
Assistant Manager (Ref: ICIS-AM-E) Responsibilities: Lead and supervise Inward Cheque Clearing and Autofund Transfer Section Monitor and ensure autofund transfer and payroll transactions, set up of standing instruction and direct debit authorization are handled in a timely manner Ensure outward return of inward cheque clearing and autofund transfer processes conform to the stipulated deadlines Ensure legal compliance with the guidelines and operating procedures in all customer documents and records Handle inward clearing cheque verification and authorize various input of customer records and follow up exceptional cases Conduct the forward planning on the development of the Section Review and streamline existing operations workflow to facilitate continuous improvement in the quality, efficiency and effectiveness of services Review the needs for system development, coordinate with IT departments and evaluate UAT results for new system development Liaise with other departments in launching new products or services Requirements: University degree in Business Administration, Finance, Computer Science or related disciplines Minimum 5 years’ solid experience in banking industry with at least 3 years at managerial level Well-versed in banking practices, procedures and autofund transfer system or possess basic legal knowledge and competent in account opening documents and related rules and regulations Hand on experience in developing user requirements and performing user acceptance test and be well-versed in system development projects Good analytical, problem-solving with risk-sensitive mind and communication & interpersonal skills Good command of both spoken and written English and Chinese Conversant with MS Office applications and Chinese Word Processing

Central Information Services Department

Assistant Manager (Ref: ICIS-AM-E)

Responsibilities:

Lead and supervise Inward Cheque Clearing and Autofund Transfer Section
Monitor and ensure autofund transfer and payroll transactions, set up of standing instruction and direct debit authorization are handled in a timely manner
Ensure outward return of inward cheque clearing and autofund transfer processes conform to the stipulated deadlines
Ensure legal compliance with the guidelines and operating procedures in all customer documents and records
Handle inward clearing cheque verification and authorize various input of customer records and follow up exceptional cases
Conduct the forward planning on the development of the Section
Review and streamline existing operations workflow to facilitate continuous improvement in the quality, efficiency and effectiveness of services
Review the needs for system development, coordinate with IT departments and evaluate UAT results for new system development
Liaise with other departments in launching new products or services

Requirements:

University degree in Business Administration, Finance, Computer Science or related disciplines
Minimum 5 years’ solid experience in banking industry with at least 3 years at managerial level
Well-versed in banking practices, procedures and autofund transfer system or possess basic legal knowledge and competent in account opening documents and related rules and regulations
Hand on experience in developing user requirements and performing user acceptance test and be well-versed in system development projects
Good analytical, problem-solving with risk-sensitive mind and communication & interpersonal skills
Good command of both spoken and written English and Chinese
Conversant with MS Office applications and Chinese Word Processing

IT Development Department
Programmer / Programmer Trainee (Host Systems Development Section) (Ref: IDEP-PRH-E) Responsibilities: Perform programming, testing, support and system maintenance Requirements: University graduate in Information Technology or equivalent 1 - 2 years' solid programming experience, preferably in banking applications Sound knowledge in UNIX, C, PL/SQL and Oracle Report Good command of both written and spoken English and Chinese Fresh graduate will also be considered

IT Development Department

Programmer / Programmer Trainee (Host Systems Development Section) (Ref: IDEP-PRH-E)

Responsibilities:

Perform programming, testing, support and system maintenance

Requirements:

University graduate in Information Technology or equivalent
1 - 2 years' solid programming experience, preferably in banking applications
Sound knowledge in UNIX, C, PL/SQL and Oracle Report
Good command of both written and spoken English and Chinese
Fresh graduate will also be considered

IT Development Department
Systems Analyst (Desktop Systems Development Section) (Ref: IDEP-SADS-E) Responsibilities: Communicate with users to collect and understand user requirements Perform requirement/feasibility study & analysis and recommend solution to team leader Perform system design to meet requirements from users/management Prepare and maintain system documentation Perform quality assurance to ensure all deliverables are in good quality Plan and conduct system integration test and assist user to perform user acceptance test Monitor and guide subordinate programmers to carry out assigned tasks Provide system support including user inquiry and problem solving (during office and non-office hours) Requirements: University graduate in Information Technology or related disciplines Minimum 5 years’ solid experience in system design and development preferably with knowledge in ATM applications in banking industry Solid knowledge in UNIX, C, PL/SQL and Oracle Report Well-versed in SDLC and sound knowledge in Project Management Excellent problem-solving capability, able to work independently and under pressure Good command of written and spoken English and Chinese

IT Development Department

Systems Analyst (Desktop Systems Development Section) (Ref: IDEP-SADS-E)

Responsibilities:

Communicate with users to collect and understand user requirements
Perform requirement/feasibility study & analysis and recommend solution to team leader
Perform system design to meet requirements from users/management
Prepare and maintain system documentation
Perform quality assurance to ensure all deliverables are in good quality
Plan and conduct system integration test and assist user to perform user acceptance test
Monitor and guide subordinate programmers to carry out assigned tasks
Provide system support including user inquiry and problem solving (during office and non-office hours)

Requirements:

University graduate in Information Technology or related disciplines
Minimum 5 years’ solid experience in system design and development preferably with knowledge in ATM applications in banking industry
Solid knowledge in UNIX, C, PL/SQL and Oracle Report
Well-versed in SDLC and sound knowledge in Project Management
Excellent problem-solving capability, able to work independently and under pressure
Good command of written and spoken English and Chinese

Electronic Banking Department
Assistant Manager (ATM, Website and Intranet Management) (Ref: IEBD-AWIM-E) Responsibilities: Manage and develop Corporate Website, Intranet and ATM services Improve the usage of Website, Intranet, Internet Banking and ATM by Search Engine Optimization, web analytics, user friendliness enhancement, etc. Supervise teammates for Internet Banking sales and production support including onsite demonstration, customer training and software installation Ensure the relevant services complying with relevant rules, regulations and ordinances Manage user acceptance test and logistics for service rollout Provide feasible recommendations to strengthen the competitiveness of relevant services Establish processes to monitor and assure the availability of services Requirements: University graduate, major in E-Commerce, Business Administration, Statistics and related disciplines Minimum 6 years' relevant working experience in Website, Intranet or ATM services support and team leadership Excellent project management, interpersonal, communication, leadership and problem solving skills Good understandings of Electronic Banking related regulatory requirements Customer-oriented, good team leader, self-motivated with creative thinking and good sales/production support skills Conversant with website SEO, analytics, HTML, Javascript, Ajax, Dreamweaver, Photoshop, Acrobat, video editing, Flash and graphic creation High awareness of quality assurance, risk control and security issues Fluent in spoken English, Cantonese and Putonghua, and high proficiency in written English and Chinese

Electronic Banking Department

Assistant Manager (ATM, Website and Intranet Management) (Ref: IEBD-AWIM-E)

Responsibilities:

Manage and develop Corporate Website, Intranet and ATM services
Improve the usage of Website, Intranet, Internet Banking and ATM by Search Engine Optimization, web analytics, user friendliness enhancement, etc.
Supervise teammates for Internet Banking sales and production support including onsite demonstration, customer training and software installation
Ensure the relevant services complying with relevant rules, regulations and ordinances
Manage user acceptance test and logistics for service rollout
Provide feasible recommendations to strengthen the competitiveness of relevant services
Establish processes to monitor and assure the availability of services

Requirements:

University graduate, major in E-Commerce, Business Administration, Statistics and related disciplines
Minimum 6 years' relevant working experience in Website, Intranet or ATM services support and team leadership
Excellent project management, interpersonal, communication, leadership and problem solving skills
Good understandings of Electronic Banking related regulatory requirements
Customer-oriented, good team leader, self-motivated with creative thinking and good sales/production support skills
Conversant with website SEO, analytics, HTML, Javascript, Ajax, Dreamweaver, Photoshop, Acrobat, video editing, Flash and graphic creation
High awareness of quality assurance, risk control and security issues
Fluent in spoken English, Cantonese and Putonghua, and high proficiency in written English and Chinese

Electronic Banking Department
Business Systems Officer (Ref: IEBD-BSO-E) Responsibilities: Develop and manage Personal and Corporate Internet Banking Services by coordinating with internal departments and external vendors Enhance the Internet Banking Services efficiency by streamlining related workflow and documents etc. Provide Internet Banking Services production support and participate in user acceptance test Comply with relevant rules, regulations, ordinances for Electronic Banking services Perform market research and competitor analysis Compile management reports Requirements: University graduate, major in E-Commerce, Business Administration, Statistics and related disciplines Minimum 3 years' relevant working experience in Internet Banking Services development Excellent project management, interpersonal and communication skills Good understandings of E-Banking related regulatory requirements and latest trend of internet browsers including IE, Firefox and Safari usage in different devices Customer-oriented and equipped with market intelligence High awareness of quality assurance, risk control and security issues Good team player and self-motivated with creative thinking mindset Good command of both spoken and written English and Chinese

Electronic Banking Department

Business Systems Officer (Ref: IEBD-BSO-E)

Responsibilities:

Develop and manage Personal and Corporate Internet Banking Services by coordinating with internal departments and external vendors
Enhance the Internet Banking Services efficiency by streamlining related workflow and documents etc.
Provide Internet Banking Services production support and participate in user acceptance test
Comply with relevant rules, regulations, ordinances for Electronic Banking services
Perform market research and competitor analysis
Compile management reports

Requirements:

University graduate, major in E-Commerce, Business Administration, Statistics and related disciplines
Minimum 3 years' relevant working experience in Internet Banking Services development
Excellent project management, interpersonal and communication skills
Good understandings of E-Banking related regulatory requirements and latest trend of internet browsers including IE, Firefox and Safari usage in different devices
Customer-oriented and equipped with market intelligence
High awareness of quality assurance, risk control and security issues
Good team player and self-motivated with creative thinking mindset
Good command of both spoken and written English and Chinese

IT Operations Department
Manager (Ref: IOPS-MGR-E) Responsibilities: Lead the IT operations sections, managing both infrastructure administration team and data centre operations team, in ensuring the stability, consistency and security of the system and network of the Bank Support the overall IT infrastructure, including servers, network and security equipment Manage projects related to IT infrastructure Manage vendor relationship Supervise the facility management and operation of the data centre Requirements: University graduate in Computer Science or Information Technology related disciplines Minimum 12 years of working experience in infrastructure administration and support, with at least 5 years in managerial level, preferably in financial institution Holder of related professional qualifications on ITIL and PMP is an added advantage Familiar with data centre operations, preferably in banking industry Strong skills or technical background on the following platforms/systems, but not limited to, UNIX, Linux, Windows, LAN & WAN, and security products Excellent analytical & communication skills, and be able to motivate the team with good relationship Self-initiated to deliver excellent services Ability to work independently and under pressure with integrity Positive attitude with high sense of responsibility and can-do spirits

IT Operations Department

Manager (Ref: IOPS-MGR-E)

Responsibilities:

Lead the IT operations sections, managing both infrastructure administration team and data centre operations team, in ensuring the stability, consistency and security of the system and network of the Bank
Support the overall IT infrastructure, including servers, network and security equipment
Manage projects related to IT infrastructure
Manage vendor relationship
Supervise the facility management and operation of the data centre

Requirements:

University graduate in Computer Science or Information Technology related disciplines
Minimum 12 years of working experience in infrastructure administration and support, with at least 5 years in managerial level, preferably in financial institution
Holder of related professional qualifications on ITIL and PMP is an added advantage
Familiar with data centre operations, preferably in banking industry
Strong skills or technical background on the following platforms/systems, but not limited to, UNIX, Linux, Windows, LAN & WAN, and security products
Excellent analytical & communication skills, and be able to motivate the team with good relationship
Self-initiated to deliver excellent services
Ability to work independently and under pressure with integrity
Positive attitude with high sense of responsibility and can-do spirits

IT Operations Department
Senior Systems Engineer / Systems Engineer (Ref: IOPS-SSE-E) Responsibilities: Provide and supervise the infrastructure team to provide quality 7 x 24 administrative and support services to the Bank. Duties include, but not limited to, performance & availability management, capacity management, systems management & tuning, configuration & services level management, problem & incidents management, security & patch management, change management, of the supported IT systems Responsible for the infrastructure architecture and standard of the supported areas Develop and establish standards, policies, processes and procedures related to infrastructure aspects of the supported IT systems and conduct regular review to ensure its completeness, update-ness & effectiveness and compliance to Bank’s and regulatory requirements Perform infrastructure products and related tools evaluation and provide recommendations to management Conduct regular health check and monitor of all IT systems and report timely on any problem and performance issue Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes Timely submit reports and report progress regularly to management on problems, incidents and assigned tasks and projects Assist the section manager to ensure the team knows and understands management objectives, manage and motivate the team to deliver services meeting Bank’s business objectives Perform vendor and project management as when necessary Requirements: University graduate in Computer Science, Information Technology or related disciplines Minimum 6 years of working experience in infrastructure administration and support, preferably in financial institution Strong in Linux and Lotus Notes Mail support Familiar with VMware and Microsoft Windows Experience on supporting AIX, SAN storage and NetBackup environment will be an added advantage Ability to work independently and under pressure with integrity Positive attitude with high sense of responsibility and can-do spirits Good analytical & communication skills, and be able to motivate the team (Candidates with less experience may be considered as Systems Engineer)

IT Operations Department

Senior Systems Engineer / Systems Engineer (Ref: IOPS-SSE-E)

Responsibilities:

Provide and supervise the infrastructure team to provide quality 7 x 24 administrative and support services to the Bank. Duties include, but not limited to, performance & availability management, capacity management, systems management & tuning, configuration & services level management, problem & incidents management, security & patch management, change management, of the supported IT systems
Responsible for the infrastructure architecture and standard of the supported areas
Develop and establish standards, policies, processes and procedures related to infrastructure aspects of the supported IT systems and conduct regular review to ensure its completeness, update-ness & effectiveness and compliance to Bank’s and regulatory requirements
Perform infrastructure products and related tools evaluation and provide recommendations to management
Conduct regular health check and monitor of all IT systems and report timely on any problem and performance issue
Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes
Timely submit reports and report progress regularly to management on problems, incidents and assigned tasks and projects
Assist the section manager to ensure the team knows and understands management objectives, manage and motivate the team to deliver services meeting Bank’s business objectives
Perform vendor and project management as when necessary

Requirements:

University graduate in Computer Science, Information Technology or related disciplines
Minimum 6 years of working experience in infrastructure administration and support, preferably in financial institution
Strong in Linux and Lotus Notes Mail support
Familiar with VMware and Microsoft Windows
Experience on supporting AIX, SAN storage and NetBackup environment will be an added advantage
Ability to work independently and under pressure with integrity
Positive attitude with high sense of responsibility and can-do spirits
Good analytical & communication skills, and be able to motivate the team

(Candidates with less experience may be considered as Systems Engineer)

IT Operations Department
Computer Operator (Ref: IOPS-CO-E) Responsibilities: Perform on-shift duty in data centre operations, executing IT operation tasks for various IT systems, which includes batch job running, report printing, system backup, monitoring and administrations Visit off-site locations for tasks execution and media delivery Requirements: Form 5 or above, preferably with formal training in computer related disciplines Minimum 1 year’s working experience in computer operations Responsible, work independently and with positive attitude

IT Operations Department

Computer Operator (Ref: IOPS-CO-E)

Responsibilities:

Perform on-shift duty in data centre operations, executing IT operation tasks for various IT systems, which includes batch job running, report printing, system backup, monitoring and administrations
Visit off-site locations for tasks execution and media delivery

Requirements:

Form 5 or above, preferably with formal training in computer related disciplines
Minimum 1 year’s working experience in computer operations
Responsible, work independently and with positive attitude

IT Operations Department
Database Administrator (Ref: IOPS-DBA-E) Responsibilities: Perform 7 x 24 installation, administration and support on the database systems of the Bank according to defined policies, processes and procedures Perform the following management, but not limited to, performance & availability monitoring, capacity management, systems management & tuning, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management, of the supported database systems Support routine or ad hoc database maintenance work in production and testing environment, e.g. database restoration, database changes request, administrate related tools for reporting Develop, establish and review standards, procedures and configuration documents in the responsible areas Design and review database systems, data model and data dictionary in the Bank Assist application teams on SQL optimization Perform database products and related tools evaluation and provide recommendations to management Conduct regular health check and monitor of all database systems and report timely on any problems and performance issues Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes Timely submit reports and report progress regularly to management on problems, incidents and assigned tasks and projects Perform vendor and project management as when necessary Requirements: University graduate in Computer Science, Information Technology or related disciplines Minimum 6 years of working experience in database administration and support, preferably in financial institution Strong on Oracle support and familiar with MS SQL and MySQL as well Experience on Linux and Windows server platform will be an added advantage Ability to work independently and under pressure with integrity Positive attitude with high sense of responsibility and can-do spirits Good analytical & communication skills, and be able to motivate the team

IT Operations Department

Database Administrator (Ref: IOPS-DBA-E)

Responsibilities:

Perform 7 x 24 installation, administration and support on the database systems of the Bank according to defined policies, processes and procedures
Perform the following management, but not limited to, performance & availability monitoring, capacity management, systems management & tuning, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management, of the supported database systems
Support routine or ad hoc database maintenance work in production and testing environment, e.g. database restoration, database changes request, administrate related tools for reporting
Develop, establish and review standards, procedures and configuration documents in the responsible areas
Design and review database systems, data model and data dictionary in the Bank
Assist application teams on SQL optimization
Perform database products and related tools evaluation and provide recommendations to management
Conduct regular health check and monitor of all database systems and report timely on any problems and performance issues
Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes
Timely submit reports and report progress regularly to management on problems, incidents and assigned tasks and projects
Perform vendor and project management as when necessary

Requirements:

University graduate in Computer Science, Information Technology or related disciplines
Minimum 6 years of working experience in database administration and support, preferably in financial institution
Strong on Oracle support and familiar with MS SQL and MySQL as well
Experience on Linux and Windows server platform will be an added advantage
Ability to work independently and under pressure with integrity
Positive attitude with high sense of responsibility and can-do spirits
Good analytical & communication skills, and be able to motivate the team

Retail Banking Department - Mortgage Section
Mortgage Sales (Ref: RBBD-MS-E) Responsibilities: Assess and review on mortgage loan application for adherence to the Bank's underwriting standards Recommend account strategy and suggest appropriate facility structure Compile policies, procedures and monitoring reports of the internal rating system Review and develop the Bank's credit approval policies or guidelines Work closely with mortgage sales team to provide recommendations to address and/or mitigate credit risks Maintain updated processing records for audit and regulatory review Requirements: University graduate in Business Administration, Marketing or related disciplines Minimum 3 - 5 years' relevant experience in loan credit analysis in banking or finance industry Strong analytical, communication and interpersonal skills Good command of both spoken and written English and Chinese

Retail Banking Department - Mortgage Section

Mortgage Sales (Ref: RBBD-MS-E)

Responsibilities:

Assess and review on mortgage loan application for adherence to the Bank's underwriting standards
Recommend account strategy and suggest appropriate facility structure
Compile policies, procedures and monitoring reports of the internal rating system
Review and develop the Bank's credit approval policies or guidelines
Work closely with mortgage sales team to provide recommendations to address and/or mitigate credit risks
Maintain updated processing records for audit and regulatory review

Requirements:

University graduate in Business Administration, Marketing or related disciplines
Minimum 3 - 5 years' relevant experience in loan credit analysis in banking or finance industry
Strong analytical, communication and interpersonal skills
Good command of both spoken and written English and Chinese

Customer Services Department
Telesales / Customer Service Representative (Call Centre) (Ref: RCSD-CSR-E) Responsibilities: Assist in answering inbound calls regarding enquiries on all retail banking products and services Participate in outbound call programs and promote various bank products and services to potential customers Handle complaints and collect feedback/suggestions from customers Conduct customer satisfaction survey on bank products/services Requirements: Form 5 or above Minimum 2 years' relevant experience in retail banking, customer service or telesales Pass in recognized insurance and securities examinations, e.g. IIQE, HKSI Customer-oriented, good communication and problem solving skills Able to work independently and under pressure Proficient in both spoken and written English and Chinese, fluent in Mandarin is an advantage Conversant with MS Office applications and Chinese Word Processing

Customer Services Department

Telesales / Customer Service Representative (Call Centre) (Ref: RCSD-CSR-E)

Responsibilities:

Assist in answering inbound calls regarding enquiries on all retail banking products and services
Participate in outbound call programs and promote various bank products and services to potential customers
Handle complaints and collect feedback/suggestions from customers
Conduct customer satisfaction survey on bank products/services

Requirements:

Form 5 or above
Minimum 2 years' relevant experience in retail banking, customer service or telesales
Pass in recognized insurance and securities examinations, e.g. IIQE, HKSI
Customer-oriented, good communication and problem solving skills
Able to work independently and under pressure
Proficient in both spoken and written English and Chinese, fluent in Mandarin is an advantage
Conversant with MS Office applications and Chinese Word Processing

Mandatory Provident Fund Services Department
Assistant Officer (Ref: RMPF-AO-E) Responsibilities: Provide MPF briefing to customers referred by branches and departments Assist customers in handling MPF administrative issues including employee enrolment, termination, contribution and surcharge calculation Handle MPF software installation, demonstration, support and upgrade services Follow up enquiries and outstanding issues from both internal and external customers Arrange periodic client visits to maintain long term relationship with customers Monitor contribution upload and proper preparation of documents and administrative forms before delivery to trustee Handle ad hoc projects Requirements: Form 7 or above, preferably university graduate Minimum 3 years' banking and sales experience MPF Intermediary qualification with sound knowledge in MPF Ordinance, regulation and administration Customer oriented with excellent interpersonal and problem solving skills Proficient in MS Office applications, Chinese Word Processing Advanced computer knowledge in software installation and problem shooting

Mandatory Provident Fund Services Department

Assistant Officer (Ref: RMPF-AO-E)

Responsibilities:

Provide MPF briefing to customers referred by branches and departments
Assist customers in handling MPF administrative issues including employee enrolment, termination, contribution and surcharge calculation
Handle MPF software installation, demonstration, support and upgrade services
Follow up enquiries and outstanding issues from both internal and external customers
Arrange periodic client visits to maintain long term relationship with customers
Monitor contribution upload and proper preparation of documents and administrative forms before delivery to trustee
Handle ad hoc projects

Requirements:

Form 7 or above, preferably university graduate
Minimum 3 years' banking and sales experience
MPF Intermediary qualification with sound knowledge in MPF Ordinance, regulation and administration
Customer oriented with excellent interpersonal and problem solving skills
Proficient in MS Office applications, Chinese Word Processing
Advanced computer knowledge in software installation and problem shooting

Process Management Department
Assistant Officer (Ref: RPMD-AO-E) Responsibilities: Participate in project of new products/services development in meeting customer needs, contributing to business profitability, and balancing operation risk and reward Contribute in project of existing process/products/services improvements in meeting customer needs, improving process effectiveness and efficiency, and balancing operation risk and reward Establish a mechanism for on going monitoring the updating of procedure manuals of various departments Requirements: University degree in Business Administration or related disciplines Minimum 2 years banking experience in branch operation or back office operation A good team player with excellent interpersonal and communication skills Good analytical/problem solving abilities Energetic, self-motivated and able to meet challenges Proficient in both spoken and written English and Chinese Conversant with MS Office applications and Chinese Word Processing

Process Management Department

Assistant Officer (Ref: RPMD-AO-E)

Responsibilities:

Participate in project of new products/services development in meeting customer needs, contributing to business profitability, and balancing operation risk and reward
Contribute in project of existing process/products/services improvements in meeting customer needs, improving process effectiveness and efficiency, and balancing operation risk and reward
Establish a mechanism for on going monitoring the updating of procedure manuals of various departments

Requirements:

University degree in Business Administration or related disciplines
Minimum 2 years banking experience in branch operation or back office operation
A good team player with excellent interpersonal and communication skills
Good analytical/problem solving abilities
Energetic, self-motivated and able to meet challenges
Proficient in both spoken and written English and Chinese
Conversant with MS Office applications and Chinese Word Processing